Customer Service Coordinator (Customer Operations) - International

Customer Service Coordinator (Customer Operations) - International

Sensient Technologies Corporation | Saint Louis, MO, 63150, US
Salary Range:$35,000 – $42,000 Salary range estimated by Zippia

Posted 6 days ago

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Description

Work cooperatively with the commercial team to grow existing customers. Responsible for order administration, processing, follow-up, contract review, problem resolution, and customer requests for multiple business units. Will perform all normal customer service duties, respond to customer requests and/or proactively review daily open order report for potential service problems, keeping customers appraised of situations.

Essential Duties & Responsibilities:

* Work with account managers, product managers, sales administrative staff as well as shipping, production and lab to resolve discrepancies/missing information.
* Resolve routine customer issues and customer requests, communicate with account managers and customer service manager regarding any special situations.
* Review production and shipping schedules to determine impact on customers expected deliveries.
* Work directly with the customer's buyer.
* Accurately and efficiently process customer transactions such as orders, quotes, debits, credits or returns. Must be knowledgeable of customer pricing, order flow, product data and shipping procedures.
* Provide accurate information regarding availability of in-stock items.
* Run and monitor daily open order report. Communicate with planners and shipping personnel to ensure on time deliveries. Advise customers of delays if needed.
* Monitor scheduled shipment dates and track order shipments directly with carriers to ensure timely delivery and expedite as needed.
* Set up and maintain customer files.
* Review customer contract details, ensure accuracy as applied to orders.
* May assist pricing coordinator, customer service manager/supervisor and executive office, in data entry of pertinent information.
* Respond to Customer Complaints; investigate and gather all pertinent information and enter into Salesforce within 24 hours of receipt, assist in determining root cause and corrective actions. Follow up with Customer and Account Manager as needed.
* Participate in ongoing benchmarking to assist in measuring customer service performance levels.
* Advise Management regarding customer mergers and acquisitions and co-packer requests.
* Constantly seek improved ways to service internal and external customers.
* Keep work area neat and organized. Maintain good housekeeping practices.
* Other duties as required.

Education & Experience:

* Bachelor's degree required. Science degree preferred.
* 3 years of customer service experience.
* International experience preferred in customer service.

Skills & Abilities:

* Strong communication skills, including ability to capture the detail of a situation and communicate accurately, professionally and completely, verbally and in writing.
* Ability to multitask while maintaining high degrees of attention to detail, accuracy and poise under pressure.
* Effective personal time management and organization skills imperative.
* Intermediate proficiency in JDE and working in a Microsoft Office environment (Word, Excel, Power Point). Knowledge of Access database.

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