Customer Service Representative

Customer Service Representative

Reesby It | new south wales, NSW, AU

Posted 4 days ago

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Reesby are a premium emerging technology company and employment agency in the IT industry. Working with major global brands we help people succeed in their careers. Check out our jobs on our website

About the Customer Service Representative Position

Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Customer Service Representative Responsibilities

Handle high amounts of incoming calls

Produce sales leads

Identify and evaluate customers' needs to deliver satisfaction

Build sustainable relationships of trust through open and interactive discussion

Provide accurate, valid and comprehensive information by using the right methods/tools

Reach personal/customer service team sales targets and call handling quotas
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Customer Service Representative Requirements

Some proven customer support experience or experience as a client service representative
Track record of not just reaching, but exceeding quota requirements

Strong phone administration skills and active listening capabilities

Experience with CRM systems and practices

Customer orientation and capacity to adapt/respond to different types of characters

Exceptional communication and presentation skills

Ability to multi-task, prioritize, and control time effectively

High school degree


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