Customer Success Specialist

Customer Success Specialist

Reesby It | victoria, VIC, AU

Posted a day ago

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Reesby Recruitment are hiring for a healthtech client in Melbourne. The right candidate will provide support to users on all questions that may come from your clients including answering queries, troubleshooting issues, identifying and escalating bugs, as well as training on any knowledge gaps.
• Run client interactions and meetings in a way that demonstrates capability and confidence
and meets the needs of the end user.
• Deliver exceptional customer experiences and build rapport and trust with your clients.
• Become a product subject matter expert to be able to translate product value to customers
in their language, to meet their needs and achieve their goals.
• Use customer data to improve the customer experience and identify opportunities to cross
sell additional products.
• Use your excellent communication skills to mediate internal and external relationships for
the benefit of your clients. This includes working closely with the sales and product teams.
• Use your technical know-how at a basic level to test, troubleshoot and identify any potential
issues for your customers and troubleshoot where possible.
• Work collaboratively with the Customer Success Lead and the Head of Product to implement
and roll out new features and functionality to existing clients
• Contribute by providing insights on product design and product development to help define
process improvement opportunities.
Your potential background and personal characteristics
• Track record in customer facing roles such as onboarding, support, account management, or
customer success.
• We would love if you have some experience training users in a 1:1 or 1:many format (both
digitally and in person)
• High level of attention to detail, and the ability to execute through documentation and
• Technically savvy, you will need to be able to troubleshoot issues that may be app or web
• Ability to create great relationships with both internal and external stakeholders.
• Self-motivated, focused and ability to work autonomously
• Confident in providing users with online, telephone, video and e-learning style training
(including some elements of face to face where possible)
• Strong critical thinking, initiative and problem-solving skills
• Outstanding level of accuracy and attention to detail
• Ability to multitask in a fast-paced environment
• Excellent organisation & time management skills
• Curious, a great listener and communicator
• A team player with a positive and friendly attitude
Your benefits and perks
• Dog friendly, open plan office with a modern funky feel
• Competitive salary
• Opportunity to be a part of a fast-paced start up environment
• Reasonably flexible work arrangements
• We also like to be social and offer social club & volunteering events

The role is a City Melbourne-based role, though, initially, it is likely to be a remote working role.
Going forward, there may remain significant amounts of time where the role is delivered remotely.
An effective home working space is essential.

Apply now to find out more