Mater Private Hospital Mackay has been providing excellence in clinical and pastoral care to the people of Mackay and its surroundings since 1927.
Located on the northern bank of the Pioneer River since 2003, our hospital is a modern 105-bed facility featuring five operating theatres, a fully equipped day surgery unit, and a wide range of specialist clinical services.
Our concerted pursuit of innovation—to discover, improve, adopt and adapt—differentiates Mater as a health, education and research leader. We are committed to providing exceptional care in the community.
About the Role:
The Quality and Safety Manager is responsible for activities relating to Quality and Clinical Safety Management and accreditation across the hospital/service, which is essential to the licensing, service level agreements and contracts. The position will be embedded within the services it works with, responsible for all aspects of clinical quality and safety for that service. This may also include portfolios of interest to drive change across Mater Health, e.g. clinical care standards etc.
With a focus on quality systems, consumer experience and managing clinical risk/safety, this role will work collaboratively with staff and managers/clinicians to ensure quality governance systems are in place, clinical risk frameworks are functioning effectively, and there is a continuous improvement cycle in the delivery of high-quality healthcare.
Base salary range:
Full-Time - $109,520 - $131,986 p/a
The appropriate salary will depend on the successful applicant's experience and qualifications.
What you'll be doing:
Lead, develop, implement, and maintain an organisational-wide quality system.
Manage the organisation's quality management system, which incorporates compliance with the accreditation standards.
Work with Management to monitor and ensure preparation for accreditation for all services.
Support a culture that enables staff to understand and comply with quality, clinical risk and patient safety guidelines to meet relevant accreditation standards and legislative obligations.
Lead and manage annual quality audits, and review and maintain audit tools.
Analyse audit results create improvement plans, and act on audit findings and recommendations to ensure compliance.
Manage the organisation's document control system, ensuring compliance and a quality management system for these records' identification, storage, protection, retrieval, retention, and disposition.
Could you ensure an internal audit schedule is in place, which delivers risk minimisation, compliance to accreditation and quality standards?
Manage and coordinate the clinical indicator collection system and maintain any clinical incident and risk registries.
Coordinate surveys for doctor, staff and patient experience (as required);
Evaluate and prepare analysis/benchmarking reports to the Executive, Management, stakeholders and relevant committees promptly on: Staff/clinician satisfaction, Clinical indicators, Clinical incidents, Clinical risk and patient safety, Patient feedback/satisfaction and consumer experience, External audits and evaluations, Quality improvement, and Others as required;
To be successful in this role, you will demonstrate the following criteria:
Relevant qualification and substantial work experience (up to 5 years) in managing organisational, clinical governance/quality systems;
Demonstrated experience in leading, implementing and maintaining a quality management system and executing quality improvement measures;
Demonstrated experience in evaluating workplace practices against accreditation standards, quality systems and organisational policies and procedures;
Demonstrated experience in risk and change management;
Sound knowledge of the processes involved in maintaining accreditation status and compliance with accreditation standards;
Demonstrated leadership skills and the ability to influence others;
Advanced computing skills using a suite of software and the ability to interrogate data;
Excellent interpersonal skills and the ability to build productive professional relationships;
High-level written communication skills (including report and policy writing);
Proven conceptual and analytical ability, initiative and independent judgement (including audit experience);
Demonstrated planning and policy development skills;
Knowledge and understanding of the healthcare sector, in particular policies and practices that effects quality and clinical risk; and
Contemporary quality and clinical risk management knowledge.
Experience in the healthcare sector;
Postgraduate qualifications in a related field.
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