Change Analyst

Change Analyst

Department Of Communities And Justice | sydney, NSW, AU

Posted 3 days ago

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Business/Systems Analysts (Information & Communication Technology)
Temporary Full-Time, Temporary up to 31 July 2023 (with the possibility of extension)
Location: Flexible working arrangements
Clerk Grade 7/8, Salary ($101,947 pa - $112,849 pa), plus employer's contribution to superannuation and annual leave loading
About us
The Department of Communities and Justice share a common purpose across many areas of their work, particularly when it comes to improving outcomes for children and young people, Aboriginal people, people with disability, people from culturally and linguistically diverse backgrounds, people experiencing domestic and family violence, victims of sexual assault, juvenile offenders, people at high risk of reoffending, and people experiencing homelessness.
Working together for stronger communities means we can continue to deliver our services with a more unified and collaborative approach. This means a greater focus on prevention and early intervention, faster responses, more seamless operations, less duplication of effort and better outcomes.
About the PaTH Program
The PaTH Program - Process and Technology Harmonisation, is one of the most significant transformation programs in NSW Government history, offering a ‘once in a career opportunity' to improve the corporate services experience across the public sector.
The program's vision is to deliver world class customer experience and boost productivity across multiple Government Clusters, harmonising essential Government processes and services and making them easier to use, track, support, and report.
About the role
The role supports the application of consistent and effective change practices to ensure employee adoption of new behaviours, processes and technology as well as reinforcing the sustainability of change.
The primary responsibility will be deploying consistent change frameworks, tools and adapting plans and interventions outputs to account for differences in requirements, cultures and environment in order to maximise employee adoption and minimise resistance.
About You
The successful candidate will:
Support the deployment change teams to drive effective change management practices, making the best use of Program defined techniques and formats.
Support the implementation of change management, communications and learning plans in the appropriate format to support systems and process transformation and improved experiences.
Support the execution of change evaluation work to include complexity assessments, stakeholder analysis, impact assessments and business readiness assessments in alignment with the Program Change and Experience Strategy leveraging the agreed approaches and toolsets and provide timely input to Program reporting requirements.
Develop and deliver a variety of communication mediums such as newsletters, FAQ's, awareness and information sessions.
Attend and contribute to the Change and Experience Community of Practice and support the continuous improvement of Program frameworks and toolkits
To be successful in this role you will demonstrate:
1+ year Change Analyst/Management experience
Ability to accurately capture change impacts from a variety of data sources and interactions such as workshops, document analysis and transcripts
Ability to translate large and complex sets of change impact data into effective change planning and communications such as FAQs, QRGs, e-learning and other learning media
Excellent proficiency in IT productivity applications such as Excel, PowerPoint, SharePoint and SmartSheets
Action and results oriented with a focus on achieving goals and metrics
Collaborates with all stakeholders respecting all social and cultural differences
Adaptable and responsive to time bound project deliverables
Strongly preferred requirements:
1+ years designing and delivering effective communications across a range of media
Experience in SAP and ERP implementation
Experience in Finance and HR business transformation projects
Experience in large and complex technology implementation projects
Experience in design and development of multimedia templates and content
Contact: Mai Nguyen, Change and Experience Lead
Inclusion and diversity
We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.
If you require an adjustment within the recruitment process, please contact Deena Youkhanna via and advise us of your preferred method of communication.
If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
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