Manager, Customer Strategy & Analytics

Manager, Customer Strategy & Analytics

Nsw Trustee And Guardian | parramatta, NSW, AU

Posted 11 days ago

Apply Now


Ongoing full-time opportunity, 35 hours per week.
Parramatta location with flexible and hybrid working options available.
Clerk Grade 9/10. Base salary $116,211 p.a. to $128,061 p.a. plus superannuation and annual leave loading.
About us
NSW Trustee & Guardian protects, promotes and supports the rights, dignity, choices and wishes of the people of NSW. The agency supports the Chief Executive Officer and the Public Guardian to provide customer-centred services to the people of NSW, including some of the state’s most vulnerable. We do this by providing a range of multidisciplinary services including Will-making, estate planning, executorship, trustee, financial management and guardianship services.
We write more than 13,000 estate planning documents each year, support over 47,000 customers annually and manage over seven billion dollars in customer assets. A NSW government agency within the Stronger Communities Cluster, our services help support and protect people at critical moments in their lives.
About the team
The Financial Performance and Investments division provides a full range of financial services including financial reporting, budgeting, procurement, customer accounts and investment management services.
About the role
This is an exciting opportunity that will see you work closely with the operational areas and subject matter experts of NSW Trustee and Guardian.
To be successful in the role you will need to have:
In-depth understanding of the needs of our customers and the services we provide to them.
Excellent communication skills and a proactive approach to eliciting and sourcing relevant internal and external data which will be essential in the delivery of quality analysis to help drive the future direction of NSW Trustee and Guardian.
Advanced modelling skills and proven ability in validating and presenting analytical outcomes and being able to influence the audience with evidenced based arguments.
Ability to apply a commercial lens to business cases and strategic growth proposals and use financial knowledge and experience to frame outcomes from the analytics in the context of the ongoing financial sustainability of NSW Trustee & Guardian.
We are looking for someone who has a questioning and challenging mindset and not just accept the status quo, commercially aware and customer focused.
Able to operate independently and with minimal supervision, and capable of juggling multiple projects and meet challenging timelines.
Can communicate with and develop connections at all levels of the organisation and external stakeholders.
Experienced in interrogating multiple diverse systems for relevant data
Has well developed and advanced financial and commercial modelling skills.
Sound like you? Apply now!
Tertiary qualifications and/or equivalent knowledge, skills and experience in a relevant discipline or industry such as finance, commerce, and/or accounting.
Strong business intelligence and data analytics skills including experience working with data driven tools and systems
CA, CPA or CIMA qualification and membership
Up to date COVID-19 vaccination status and able to provide acceptable proof.
Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.
What we offer
NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:
work-life balance with flexible work options including flex leave
leave options including 14 weeks parental or adoption leave
Fitness Passport
Be part of our team! For more information about joining us, visit the Careers page on our website.
How to apply
To apply for this role:
complete the online application
submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience, and suitability for the role.
Closing date: Applications close 11:59pm, Wednesday 7 December 2022.
Do not send your applications directly via email or LinkedIn. Only applications submitted via the online portal will be accepted. 
Please note:
If you need an adjustment in the recruitment process or workplace, please let us know.
Offers of employment will be subject to reference checks and relevant clearances.
A talent pool may be created for future ongoing, temporary and part-time roles, and is valid for 18-months.
All candidates applying for this role must comply with our COVID-19 Vaccination Policy, have an up-to-date COVID-19 vaccination status and be able to provide acceptable proof. Further information about vaccination requirements will be provided to successful candidates and is also available via email request to .
Report this job advert
Don’t provide your bank or credit card details when applying for jobs.
Reviews from people working in the industry