Customer Experience Coordinator - Sydney

Customer Experience Coordinator - Sydney

Graincorp | sydney, NSW, AU

Posted 2 days ago

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About our team

As the largest grain storage and handling network on the east coast of Australia, we operate more than 150 regional receival sites and seven bulk port terminals. We store and market wheat, barley, canola, sorghum and specialty commodities, connecting over 10,000 growers with more than 1,000 end-market customers across the food, beverage, edible oils and animal feed industries. Our people can be proud of the increasingly important essential service we provide across the food supply chain.

About the role
GrainCorp is currently seeking a Customer Experience Coordinator, based at our Sydney Office in the CBD. The responsibilities of the role will include:

  • Providing a first and single point of contact for customers, directing and managing all enquiries and requests
  • Manage buyer services hotline calls and emails
  • Account administration management
  • Assist the Buyer Services Manager to simplify stock inventory processes and procedures in line with LEAN practices and create a culture of continuous improvement focused on maximising efficiencies, problem solving and providing a better customer experience

  • About your experience
    Candidates will have experience working in a customer focused role in a commercial administrative or accounting area. Candidates will also display:

  • Ability in providing a high level of customer service and relationship management
  • Attention to detail
  • Excellent communication skills, written and verbal
  • Intermediate level of Microsoft Office, with experience using SAP 

  • Progressed candidates will be required to provide proof of working rights and suitable professional referees.