Passenger Services Manager

Passenger Services Manager

Public Transport Authority | joondalup, WA, AU

Posted 11 days ago

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Description

The Role

We are seeking applications from candidates with specialist skills in customer service to fill the role of Passenger Services Manager. A busy role, this position is located at the Joondalup Train Station and reports directly to the Manager Customer Service. The responsibilities include leading and managing frontline Customer Service employees assigned to the Joondalup Train Line, in addition to liaising with customers, Customer Service, Security and other PTA staff and contractors in order to facilitate optimal customer service delivery across the urban rail network. The incumbent will also supervise employees and services to deliver safe, efficient mass passenger movements related to major sporting fixtures, music concerts and other events on a regular basis.

To be successful in this role you must have:

  • Considerable experience in the provision of Customer Service to a large and diverse customer base in a public transport or related operational environment.
  • Well developed leadership skills, including the ability to engage people and motivate them to achieve team outcomes.
  • Well developed personnel management skills, including allocation of duties and staff rostering.
  • Well developed written, verbal and interpersonal skills, including the ability to investigate matters in order to prepare and deliver responses to resolve Customer Service complaints in an objective, diplomatic and tactful manner.
  • There is one permanent position available for an immediate start. All applicants must be in possession of a current Western Australian ‘C’ or ‘C-A’ Class Drivers Licence or equivalent and have the ability to work shift work and/or weekend work as required to a 24 hour 7 day a week roster.

    This selection process will initially be used to fill the above vacancy. Applicants assessed as suitable during this selection process may be considered for other similar vacancies that occur for up to 12 months.

    The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.