Installation & Tool Coordinator

Installation & Tool Coordinator

Trumpf | Farmington, CT, US
Salary Range:$35,000 – $53,000 Salary range estimated by Zippia

Posted 12 days ago

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Description

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations.

Summary

As the Installation & Tool Coordinator, you will help the Customer and the Service team align and prepare for the installation of the Machine Tool that the customer has purchased.

This opportunity offers a combination of work from home days and office.

Installation & Tool Coordinator Duties & Responsibilities

Coordinate and schedule installation dates of U.S. machines with customers, product support techs, service managers, sales, spare parts and logistics.
Ensure all necessary resources are available at the right place at the right time (technician, tools etc.)
Responsible for regional installation Synchro board for service region; early detection of capacity shortages, qualification needs, as well as supporting the implementation process of resulting measures.
Close collaboration with product centers, engineering and all different process owners in technical service
Maintain good relations with customers, field service engineers, service managers and other TRUMPF personnel.
Help Regional Service Managers evaluate field service engineers technical and soft skills for accurate assignments.
Coordinate daily with Regional Service Managers and scheduler’s the location of field service installation engineers in order to dispatch and train appropriate technicians.
Report scheduling delays of critical machines to service management.
In charge of managing the service toolboxes assigned to region
Prepare and plan for external audits for the technical tool room

Experience

Should have call volume experience and prior scheduling knowledge. Strong aptitude or knowledge of sophisticated technical machine tools. Must have excellent follow-up skills and three years prior experience or equivalent in customer service/technical concentration. Organized person with above average knowledge of Microsoft Office suite.

TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected class.%971410%