Night Audit Agent | Quality Inn Santa Barbara

Night Audit Agent | Quality Inn Santa Barbara

Palisociety | Santa Barbara, CA, US
Salary Range:$40,000 – $74,000 Salary range estimated by Zippia

Posted 4 days ago

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An individual who likes working overnight and enjoys ensuring the safety of the property and guests
An experienced hotel guest services professional who enjoys working closely with guests to ensure their needs are being accommodated
An individual who is independent, self-driven and a problem solver


The Night Agent is responsible for completing the night audit and overseeing the nightly operations of the front office and night audit staff. This position is the contact point for guests and other hotel departments during the “graveyard” shift.


Liaise and communicate positively with guests, colleagues, and vendors
Strengthen relationships both internally and externally, while ensuring the provision of superior service levels for all amenities and services offered
Execute all registration processes revolving around arrival, inclusive but not limited to, providing an introduction by name to guest valet/colleague performing escort, overview of key operation and offering further assistance (intuitive service) in accordance with check-in performance standards
Execute all registration processes revolving around departure, inclusive but not limited to, handling payment processing according to any instructions on file in accordance with check-out performance standards
Execute all telecommunications processes, inclusive but not limited to, answering incoming calls, responding in a timely fashion and minimizing call transfers in accordance with telecommunications standards of performance
Inputs and receives resident information into Opera and other interfaces as required
Execute all cashiering processes, inclusive of posting charges to accounts in Opera
Work cohesively in collaboration with the room reservations and Sales team to ensure a smooth experience for all residents and patrons
Enforce established policies and procedures regarding persons on property, reporting any concerns immediately to hotel management
Comply with company and departmental rules and regulations at the hotel
Maintain a professional, neat and well-groomed appearance adhering to hotel grooming standards
Perform any other reasonable duties as required by management
Reconcile and complete all daily front desk agent work
Balance room posts and close day
Run accounts receivable reports
Provide next day reports for hotel
Address complaints, glitches and/or requests in a very friendly and professional manner. Ensure that all are resolved or addressed with the proper department manager
Investigate all safety issues reporting during the shift to find their cause, and give recommendation to avoid repeated issues. Initiate investigations and complete incident reports when necessary
Communicate all GST complaints and issues to the General Manager and/or Supervisor
Conduct multiple property safety and security walks-through.
In the event of an emergency, perform all necessary safety protocols, including but not limited to, checking the fire panels, contacting emergency services, and communicating with the General Manager.
Perform any other reasonable duties as required by management.


Skills/Knowledge Required:

Must possess a positive attitude
Must be energetic and outgoing
Must be service oriented
Must be a team player
Must be able to multi-task
Must possess excellent interpersonal, analytical, and organizational skills
Must have knowledge of basic arithmetic
Must have the ability to input data and access information on the computer
Fluency in English both verbally and non-verbally
Provide legible communication and directions
Ability to input and access information in the property management system/computers/point of sales system
Ability to perform job functions with attention to detail, speed and accuracy
Ability to prioritize and organize
Be a clear thinker, remaining calm and resolving problems using good judgment
Follow directions thoroughly
Understand guest’s service needs
Work cohesively with co-workers as part of a team
Work with minimal supervision
Maintain confidentiality of guest information and pertinent hotel data

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Flexible schedule- must be available to work a variety of shifts
Must be able to stand for long periods of time and push, pull or lift up to 25 lbs.
Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting

About Quality Inn By Choice Hotel Brand Hotels

Quality Inn is a brand under the Choice Hotel groups that caters accommodation and lodging services for the midscale segment of the hotel industry. Considered as one of the leaders in this niche, the brand started in 1939, an informal group of seven hotels that aimed to provide quality standards and operating practices for the hotel industry market.

As the group grew and innovated the hotel industry, Quality Inn was introduced in 1981 together with three other distinctive brands under the Choice Hotel group. Quality Royale, the group’s luxury brand, Quality inn, as the moderately-priced under the 3-star market and Comfort Inn for budget conscious guests. In 2017, Quality Inn celebrated its 1,500th hotel opening in Williston, North Dakota and for being the world’s largest midscale hotel brand in the industry. In 2018, Quality Inn added more hotels under its brand name in the 3-star category, more than any other hotel brands ever did in the globe%2093256%