Travel & Expense Lead (Front Office)

Travel & Expense Lead (Front Office)

ABB | sydney, NSW, AU

Posted 15 days ago

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Travel & Expense Lead (Front Office)Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this role, you will work in a global and regional team of Front Office Travel & Expenses experts focusing on demand management, service level escalation and service level agreement governance within Travel and Expense Management area.This role can be located in any of capital cities across Australia.

Reporting to the Travel and Expenses Front Officer Regional Lead for AMEA Region, you will act as single point of contact for all travel and expense related matters across six countries.

Your responsibilities

Collecting business needs and connecting with T&E teams to develop the proper solution (dashboard, reporting, on-line training, policy changes)

Handling questions related to T&E performance from the business and country management and analyze business and country data on T&E and propose improvements internally and externally.

Act as point of contact for Internal Control and Internal Audit within the country and support the design and introduction T&E releases in the country by applying Guidelines, Standards and Trainings

Act as escalation point for the business, country and T&E audit team for complex escalations and help to reach agreement in escalations when business and T&E audit don’t agree

Tracking T&E program compliance and raise non-compliance with focus on non-travel related spends discovered during audit or analytics and take care for the travel policy owners (global and local)

Supporting in establishing Performance and KPI Measurement Systems and reporting performance challenges between business and T&E HUBs

Keeping the business & country management informed about SLA, KPI and user satisfaction surveys. Follow up on quality measures, T&E performance figures from T&E HUBs and feedback from HUBs for business and Country

Your background

Minimum of 5 years’ experience working within the travel industry or held a similar position dealing with travel and expense management.

Strong ability to interact with different levels of employees locally and globally

Advanced communication skills in multicultural environment

Experience with implementing new technology tools and systems. (Experience with Concur highly regarded)

Basic project management skills are preferred

More about us
ABB built Travel & Expense Management organization globally with 5 Hubs across the globe – T&E OPERATIONS Krakow / T&E OPERATIONS Tallinn/T&E OPERATIONS Bangalore (India) / T&E OPERATIONS SLP (San Luis Potosi, Mexico) as well as country Front Office organizations. The Travel and Expense Management Function is the cornerstone of the new ABB T&E Delivery Model and allows ABB to consolidate and deliver top-quality T&E services to our businesses around the globe. Joining the ABB T&E organization, you will have the opportunity to work in a high-paced international environment and grow together with the rapidly developing business.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website

Work model: hybrid #LI-hybrid

Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated

Publication ID: AU84445563_E1

Important: In order to be employed by ABB you will need to fully comply with/fulfill all local ABB employment requirements/processes.
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