Cover Review Specialists | 100% WFH

Cover Review Specialists | 100% WFH

Dfp Recruitment | melbourne, VIC, AU

Posted 13 days ago

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  • Flexible team environment within a dynamic culture
  • Career development opportunities
  • % Work from Home
  • About DFP

    Recognised as a leader in our field, DFP Recruitment Services has been operating for over years. We are excited about our future as part of an international group with new opportunities for our people. With our values at the core of everything we do, we have a reputation for integrity, ethics, and professionalism. We work collaboratively with clients and candidates to provide quality recruitment outcomes for temporary, permanent, and unbundled solutions. Visit for more information on our services or to browse other opportunities available. 
    About the Employer:
    Our client is a leading private health insurer, with more than years of experience delivering better health to Australians. As part of their commitment to support the health and wellbeing of their customers and all Australians, Our clients also provide a range of health services across the country.
    About the Role:
    Your primary responsibility will be support members with their cover review needs.
    The Cover Review Consultant is charged with the responsibility of minimising membership revenue loss through a range of customer contact initiatives. Driven by the business retention strategy, you will undertake activities to reduce customer lapse and further enhance our customer value proposition, in addition to discussing varied options for members wishing to cease or review their membership.
    Your main role will be to support members with their cover review needs. You will explore the member’s product needs and exceed their expectations, by conducting an in-depth analysis of their needs and making appropriate cover recommendations accordingly.
    As a Cover Review Consultant, you will be responding to inbound health insurance enquiries. The role will also service various outbound member campaigns across Australia, including cover reviews, sales campaigns, call backs on sales leads, and any other activity that supports the business strategy
    Every call you take will be a unique experience, one driven by ensuring we deliver exceptional customer service, effecting questioning and completing a need analysis. Don't stress about needing to know the ins and outs of health insurance, we will get you up to speed with this in training, the main thing is that you are an eager to learn, then can retain and relay the information correctly.
    This role is predominantly working from home with the flexibility to go into the head office, working rotating roster working between the hours of 8am-8pm AEST across Monday to Friday.
    About You:
    You will be a people-person who enjoys a motivated team environment. You will thrive in a busy, and sometimes unpredictable, environment, enabling you to use your excellent customer service skills. Along with this, you’ll have skills and experience in the following:

  • Strong customer service skills, ideally in a contact centre environment
  • The ability to quickly build rapport and convey empathy over the phone.
  • Skilled in objection/complaint handling - Retention
  • Strong computer skills & the ability to work across a range of computer systems
  • Experience working towards targets/KPI's preferred.
  • Adaptable and agile with change - change is positive and what keeps us moving in the right direction
  • A team player - wants to be part of a high performing team but understands that individual performance is critical
  • Previous experience in working from home
  • Proactive approach in identifying potential issues
  • Hunger to want to grow and develop - opportunity to progress and build on your skillset are endless for the right people
    What we Offer:
    Be part of a supportive, tight knit team where your aim is to build & maintain relationships with existing members health insurance by providing exceptional customer service.
    In return for your hard work, we offer a great remuneration package and a range of fantastic benefits including incentives program. Furthermore, we take the health and wellbeing of our employees seriously encouraging wellbeing at all levels of life.

    You will have a reliable and fast broadband service (NBN or ADSL) & be confident in using various IT software. All necessary equipment for the role will be provided by our client.

    Please note: 
    Assessment Centres will be taking place between the 1st of December and 8th December. The start date for this role will be Monday th January 3.
    If this sounds like exactly what you’ve been looking for, please click the Apply Now button. Alternatively, please call Harley on 2 7 for a confidential discussion.
    DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 0 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
    Note: You may be required to provide evidence of your COVID- vaccination status.