Lucid Software is a leader in visual collaboration, helping teams see and build the future from idea to reality. With our products—Lucidchart, Lucidspark and Lucidscale—teams can align around a shared vision, clarify complexity, and collaborate visually, no matter where they're located. Top businesses use Lucid's products all around the world, including customers such as Google, GE, and NBC Universal. Lucid's partners include industry leaders such as Google, Atlassian, and Microsoft.
With a fast-growing team of more than 1,000 employees, we are committed to maximizing collaboration and innovation in the workplace through our products and with our people. Lucid is a hybrid, remote-friendly workplace, providing employees the flexibility to work where they are most productive, whether that's at home, in the office, or a combination of the two.
We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we welcome diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.
Since the company's founding, Lucid has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and placing #19 on G2's Best Software Products for 2022 list.
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The Implementation Services Team within Professional Services plays an integral role at Lucid Software by setting up each of our customers for long-term success, as well as delivering on templatized professional services. This Implementation Consultant ("IC") role will impact the business via a hybrid of consultative, implementation, and training services meant to provide the foundation our customers need to use and adopt our suite of products most effectively.
Provide a best-in-class onboarding experience for Lucid customers across all segments
Develop an understanding of your customers' core business objectives and success criteria, as well as a strategy for supporting the customer in achieving those objectives through successful implementation of the Lucid suite of products
Serve as a subject matter expert, assisting customers with necessary change management, technical account configuration and training, integration setup, etc.
Drive successful user adoption of Lucid's products through the delivery of engaging, instructor-led end user training
Engage directly with stakeholders inside customer organizations to deliver a variety of customized, professional service offerings in a professional, timely, and profitable manner
Align early with account teams, and prospective customers, in order to appropriately scope projects and set correct expectations
Re-engage, when necessary, with customers post-implementation to execute on new, or previously identified, initiatives that may require technical configuration and/or change management coordination
Bachelor's degree with strong academic performance; masters degree welcomed
5+ years of experience in a consultative services, implementation consulting, or in-depth SaaS training and education role
Experience in a technical field (e.g., engineering or IT), or strong technical aptitude and passion to become a subject matter expert on the Lucid suite of products and our partner integrations
Strong organization and attention to detail
Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
Subject matter expertise in one or more of the following areas; innovation, organizational agility, software architecture, digital transformation, cloud migration, product development, digital transformation, change management, Hybrid work, etc...
Experience working in a tech company or large enterprise in a non-consulting position.
Strong history of project management expertise - certifications (e.g. CAPM, PMP, etc.) a plus.
Japanese language proficiency a plus
Experience enabling and integrating with third-party SSO identity providers (e.g., Okta, Azure, OneLogin, etc.)
Empathy and a passion for problem-solving
Outstanding task management skills across a varied set of responsibilities in a fast paced, high-volume environment
Ability to thrive in a fast-paced, start-up-type environment
Bias towards finding solutions vs. shutting down ideas
Ability to drive complex projects to completion