Head of Delivery

Head of Delivery

Fleet Space Technologies Pty Ltd | beverley, NSW, AU

Posted 9 days ago

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Fleet Space is an agile space company based in South Australia. Our mission is to Connect Everything using cutting-edge communications and space technologies to enable the next giant leap in human civilisation.
Open Roles
Head of Delivery
Mineral Exploration
Service and Solution Delivery
The Company
Fleet Space Technologies is an innovative space technology company that builds solutions for companies that wish to monitor and manage assets in remote areas. Our satellite constellation in combination with state-of-the-art ground-based technologies allows customers to securely transfer data from anywhere in the world.
As a business, we are ambitious, innovative, and collaborative and we put our customers first in everything that we do. We love celebrating our successes, and we have had a lot to celebrate to date.
We are a diverse group of professionals who have come together for one purpose - to build spacecraft for explorers of new worlds.
The Position
This position will own the process of delivering our service and solution to our customers once contract has been signed. The Head of Delivery will ensure that customers receive a top customer service by ensuring our ExoSphere service gets delivered on time and to the best quality.
The successful candidate should have a well-rounded background in business and service delivery with a strong understanding of customer experience and providing a top service that includes field deployment, logistics planning, scheduling, resource allocation and continuous communication with customers.
This position is critical to our ongoing success and will hold both line management responsibilities and be involved in the leadership team at Fleet.
Main Responsibilities
Deliver ExoSphere services to customers, on time and on quality, meeting or exceeding their expectations
Ensure an incredible customer experience that impresses with every interaction
Build a scalable and high performing team and lead them in delivering multi-million dollar service contracts
Establish an efficient, customer-first process that works seamlessly with the rest of the business across various timezones
Key Skills and Experience
Extensive experience with service and solution delivery in the commercial sector
Deep experience in supply chain, logistics, and project management including creating and managing complex project schedules
Drive execution at startup speed - agile, scrappy, motivated, strong bias to action
Excellent communication skills – verbal, written and in person
A strong customer service mindset
Outstanding presence with the ability to impress customers with every interaction and show others how to do the same
Strong leadership experience with the ability to guide and inspire a small team to deliver on targets
Great team player with a humble and collaborative working style
A business degree or similar with extensive experience across service and solution delivery
Project Management certification and training
Fleet Space Technologies is an Equal Opportunity Employer; employment with Fleet Space Technologies is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, colour, religion, gender, national origin/ethnicity, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.