VPS 2 Customer Service Officers @DELWP
Manpower is actively engaged with our large State Government client, who is seeking multiple Customer Service Officers to join their organisation in a 2-month contract with a likelihood of further extension.
This full-time role will have an hourly rate of $34-$44 per hour plus superannuation.
The role is based in Morwell, VIC.
This position reports to the Team Lead and is a member of a team of customer experience administrators in driving a customer first service model. To be successful, you will have high level communication skills with the ability to communicate clearly, accurately and empathetically are required to deliver a consistent and seamless customer experience.
Provide high quality service to customers in relation to routine rebate information.
Assess customer enquiries for rebates and make decisions from a range of established policies and procedures, legislation and regulations specific to the role.
Liaise with various stakeholders to ensure the timely delivery of rebate related information.
Review and accurately process basic manual exceptions.
Undertake a range of administrative functions supporting customer enquiries.
Be proficient in the use of technical equipment including detecting problems and making appropriate changes.
Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's work health and safety (WHS) policies and procedures.
Positive relationships are built and maintained with relevant internal and external stakeholders.
To practice cultural safety by creating environments, relationships and systems free from racism and discrimination so that people can feel safe, valued and able to participate.
Previous experience in call centre/customer service, providing advice and support to customers on products or services
Critical thinking and problem solving
Communicate with impact
Flexibility and Adaptability
Please note: The department plays a major role in Victoria's emergency response activities, through an all-hazards, all-agencies approach. Staff may be directly employed for these roles or may be called upon to support these activities as required following the appropriate training and "fit for work" assessment.
The occupational health and safety requirements of this position include, but are not limited to:
Sedentary desk work
Emergency response work
For more information or a confidential chat, don't hesitate to reach out Tasneem Karimi.
This opportunity will be soon gone, so hit APPLY NOW if it sounds like the role for you!
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856