About the role
Contract until 27th of January - Government Agency
Morwell Location - Hybrid working Arrangement
Customer Service through phone calls and emails
The Customer Support Officer is to respond to phone calls and emails from members of the public, industry and community groups as well as other interested parties.
Deliver outstanding customer service through phone calls and emails
First point of contact for all telephone and email enquiries
Provide a high standard of customer service engagement identifying customers' needs
Undertake general administrative duties and other tasks
Perform data entry with a high level of accuracy and attention to detail.
Previous experience in a customer support-related role
Experience responding to the general public via telephone and email
Prior Government experience would be beneficial
Previous experience utilising Office 365 programs such as word, excel etc
Technically / Socially media savvy
Exceptional Customer service skills
To find out more about this exciting opportunity please contact Sarah Jordan on 9236 7765.