Change Analyst

Change Analyst

Department Of Customer Service | gosford, NSW, AU

Posted 8 days ago

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Flexible location – role can be based in Sydney / Bathurst / Gosford / Tweed Heads
Hybrid working options available and all flexible working arrangements considered including part-time, part-year and job-share
An exciting ongoing opportunity has arisen for a Change Analyst to join the NSW Telco Authority, a rapidly growing part of Digital.NSW within the Department of Customer Service.
The successful candidate will be an experienced individual and play a key role in working on a significant transformation program and this role supports the Transformation Team to drive effective organisational change management processes, uplift and embed change capability, and deliver great outcomes for the business.
You will be joining a friendly, fast-paced, dynamic and diverse team who is passionate about keeping people and places safe.
We are an inclusive employer that fully supports flexible working and values our people for their diverse ideas, backgrounds and skills. We are committed to building a workplace that reflects the community we serve and welcome applications from everyone.
The role sits within the Transformations Team in the DCS Telco Transformation Unit of NSW Telco Authority.
Opportunities this exciting don't come around often. Don't let this one pass you by!
In this role you will:
Conduct detailed impact analyses, change readiness, adoption plans and stakeholder mapping
Work with the Organisational Change Manager to support the implementation of change management activities including change, communications, and training plans
Build strong collaborative relationships with internal and external stakeholders, ensuring continued engagement 
Educate and support all stakeholders to understand and adopt change through workshops, communication plans and risk management.
To be successful in this role you will demonstrate:
Prior experience working with Organisational Change Management teams to develop change management artefacts and deliver sustainable business change is highly desirable
Excellent communicator with strong stakeholder management skills.
Creative approach with the ability to operate within a fast-paced and ambiguous environment.
Advanced skills in Microsoft office suite, in particular Teams, Outlook, Word, Excel and PowerPoint.
Relevant tertiary qualifications in relevant discipline or equivalent level of experience preferred is highly desirable
What we need from you:
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.
About NSW Telco Authority
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.
We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.
NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.
We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.
NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.
We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.
We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.
Salary Grade 7/8, with the base salary for this role startingat $101947.00 base plus superannuation + leaveloading + accrued flex leave + continuous professional developmentopportunities.
Closing Date: Monday, 21st Nov 2022 at 9.59am
Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
Our Commitment to Diversity, Inclusion & Flexibility