Business Analyst - Salesforce

Business Analyst - Salesforce

face2face | canberra, ACT, AU

Posted 14 days ago

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face2face reference: 573909 
Location: Canberra 
Hours: Full time
Contract length: 6 Months + possible extension 
Entry requirements: Baseline Security Clearance
Pay range: Hourly Rates: $110.00 – $125.00 p/h inc super

Please apply ASAP

About the role:

The Business Analyst role includes documentation of AS IS and TO BE Business Process in accordance with ICT Standards, and management of complex requirements in a distributed stakeholder environment as the agency embarks on the transition journey to a new CRM system which would encompass Grant Management and other modern customer relationship management (CRM) functionalities. The BA would be responsible for driving technology and process improvement for stakeholders, through various initiatives to provide positive business outcomes.

Due to the large scope, the complexity, and the need to deliver this program in a timely manner along with the need to manage existing department, The Agency would like to engage an experienced Business Analyst to work within the ICT team as part of the GMS/CRM transition Project.


  • The Role is required to focus on detailed Business need analysis, Data/Content analysis, requirements gathering and specification, business/functional analysis, and business process mapping.
  • The Role is also required to communicate with internal and external stakeholders including but not limited to current and future vendors and technology partners.
  • Conduct analysis on critical business processes by way of, ‘As-Is’ and ‘To-Be’ process mapping, user personas, pro-actively anticipating requirements and identifying pain points for business improvement.
  • Liaise with stakeholders to understand the structure, policies, and operations of the organization, and recommend solutions that enable the organization to achieve its goals.
  • Effectively engage and communicate with all relevant stakeholders, including the Sr. executives, Sr. management, workers, technical consultants, and suppliers to support the delivery of projects and desired business outcomes.
  • Plan, elicit, define, and document requirements using Agile delivery methodology leveraging Agile concept and tools.

  • Required experience/skills

  • 5 years+ experience working in complex business environments as a BA
  • Demonstrated experience in business modelling, requirements elicitation, data modelling and legacy system analysis
  • Formal training and /or certification in Salesforce/ CRM Modules
  • Experience working on at minimum of two Salesforce/ CRM related projects
  • Serve as an agent of change and drive effective communication to all business stakeholders.
  • Key skills & certifications:

  • Agile certification with an extensive understanding of Agile principles (must have);
  • The candidate must have experience working within a Salesforce/CRM environment
  • Any formal Business analysis training and/or certifications (desirable);
  • Digital tools – Microsoft Teams & SharePoint, Microsoft DevOps etc; and
  • Ability to articulate technical issues to technical and non-technical stakeholders
  • If this sounds like the role for you, and you'd like to learn more, click apply now. f2f Recruitment's ICT team will be happy to assist you.

    Lisa Whitehorn

    02 6199 5750

    Excited about this role but don’t believe your experience perfectly matches all job specifications? Why not examine your transferable skills? If they position you as a strong, quality candidate, it’s well worth applying for the position. 

    #APS #ICT