Manager Service Delivery

Manager Service Delivery

Dxc Technology Inc. | perth, WA, AU

Posted 14 days ago

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Job Description:
DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world.
The DXC Oracle Practice is the largest independent provider of Oracle consulting and managed services in Australia and New Zealand. DXC provides dynamic technology leadership in delivering Oracle Cloud solutions, with a full continuum of services around Oracle’s integrated suite of applications, platform services, and engineered systems.
As part of DXC Technology, we offer speed and agility with thought leadership on a global scale. This allows us to design and deliver innovative market-leading solutions that enable clients to transform their businesses and the broader market. Oracle has globally recognised DXC’s expertise and skills by accrediting us as an Oracle Platinum Partner, Oracle Cloud Select Partner and Cloud Managed Service Provider.
Due to current growth opportunities, we are looking for an experienced Customer Delivery Manager in Perth, WA. You will be responsible for the effective delivery of DXC Oracle services to our strategic clients, and as such will perform all aspects of service delivery management, account management, project management and project delivery.
Key Responsibilities
Establish broad relationships within the client up to C-Level
Attend the client site regularly and contribute to customer's IT strategy as appropriate
Attend and contribute to regular service review meetings, CAB/Release meetings and planning sessions
Provide regular reporting and client liaison
Ensure (and report) customer satisfaction
Manage the delivery of contracted services and ad-hoc consulting services
Ensure that delivery exceeds client expectations in terms of timeliness, coverage, and quality
Ensure DXC Oracle’s revenue and margin targets are achieved
Be responsible for the Quality Assurance of all delivered services
Continually improve and align services to ensure they add genuine value
Work closely with the all facets of the business including delivery, project management, support and sales to constantly strive for superior outcomes for our customer
Key Skills Required
To be successful in this position you will possess many of the following attributes:
Extensive experience in service delivery or account management within enterprise accounts
Strong commercial acumen and negotiation experience
Strong understanding and execution of the ITIL concepts and foundations
Familiarity with technology, including databases or ERP applications, is an advantage
Proven experience in business relationship management and delivery management
Excellent verbal and written communications skills
Strong networking abilities and relationship management up to C-Level
Demonstrated ability to manage difficult situations, staff and clients
Ability to work within a team environment, providing leadership and guidance
Ability to act as the escalation point for the client and the team
Attention to detail and a constant quality focus
Self-motivated, with the ability to prioritize and multi-task
Qualifications Required
ITIL V4 Foundation and Advanced
PRINCE2 Foundation and Practitioner
Agile/Scrum-master qualifications
Industry aligned degree
DXC Culture & Benefits
DXC Technology is dedicated to ‘putting its people first’. We offer competitive remuneration; benefits, training and career opportunities and a culture that demonstrates our employees are our priority. Some of our benefits include but not limited to:
DXC University
Education Assistance
Reward & Recognition
Staff Referral Program
Novated Leasing
Health Insurance (discount program)
Volunteer Days / Emergency Services
How To Apply
If you have the above skill set, and if you would like to be part of a culture that rewards performance and encourages ideas, then please press the "apply now" button below and submit your resume.