Customer Care Representative

Customer Care Representative

French Connection | melbourne, VIC, AU

Posted 13 days ago

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Description


An exciting opportunity has arisen for a Customer Care Representative to join our Customer Care Team. Reporting directly to the Group Customer Care Manager, you will be an online brand representative for our ionic house of brands, Seed Heritage, French Connection, Commonry, allkinds, kikki.K & FINE-DAY and will support our customers throughout all stages of the purchase lifecycle, both online and in-store.
We are looking for a highly motivated individual to provide customers with best-in-class service and strive to create memorable experiences across all channels and touchpoints. Our Customer Care team members are sales focused and achieve success through the creation of high-quality and trusting customer relationships to foster brand loyalty and repeat business.
THE ROLE:
Support our customers throughout all stages of the purchase lifecycle across a range of channels such as Zendesk tickets, email, live chat, and phone calls
Approach all customer interactions using C.A.R.E ecommerce principals to deliver above-and-beyond customer service experience that is consistent with the brand service standards
Build customer relationships through preparation, attention to detail, efficiency in the customer contact time and how you follow-up.
Maintains a high customer satisfaction score through providing a best-in-class customer service experience
THE IDEAL CANDIDATE WILL: 
Experience working in ether a retail store or customer care environment.
Familiar with Zendesk, live chat, social media, and email clients (Preferred)
Familiar with order management, ecommerce, and other retail technology platforms (Preferred)
Exceptional verbal and written communication skills
A positive and professional attitude and exceptional attention to detail
Customer-centric and striving to provide the best possible customer experience in any situation
Strong understanding of retail, ecommerce, and social media
Adaptable, flexible, and able to work autonomously and unsupervised.
Must be available and flexible to work during the week and weekends
ABOUT BRANDBANK GROUP:
Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers. Brandbank Group consists of Seed Heritage, French Connection, Allkinds, Commonry, kikki.K & Fine-Day. 
 
WHY JOIN THE BRANDBANK GROUP TEAM?
Opportunity to work for a uniquely Australian Retail Group with a global vision
Supportive team culture and environment
Employee Referral Program – be rewarded for referring great new people to our team
If you are highly motivated, thrive on a challenge and are passionate about growing your career and are looking for a new adventure, then we would love to hear from you! Don't miss the chance to join us and be a part of something new and exciting! APPLY NOW.
 
Click the link below to explore more! https://www.brandbankgroup.com.au/our-talent/careers