Application Support Specialist (Logistics)

Application Support Specialist (Logistics)

ALDI | parramatta, NSW, AU

Posted 11 days ago

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Description


Application Support Specialist (Logistics)
An opportunity for an Application Support Specialist has become available within the ALDI National IT Logistics team, based in Minchinbury. This is a permanent, full-time opportunity.
What does the role look like?
Provide level 2+ support for our Logistic specific applications using Service NOW ticketing system
Coordinate and actively partake in release management activities including UAT testing
Perform root cause analysis and resolve application support issues
Receiving and coordinating application change requests using Service NOW ticketing system
Support and liaise closely with internal stakeholders identify process efficiencies
Update direct leader with progress on ongoing and outstanding tasks
Manage and lead small to medium sized projects for the IT Logistics team
Provide emergency after hours support for business-critical functions on a week-on-week rotating roster
What's in it for you?
Transparent tiered salary range of $103,000 - $122,700 (including superannuation)
5 weeks annual leave
Permanent full-time opportunity
Flexible work options with the ability to work from home 2 days per week (hybrid work model)
Paid parental leave
Future role mobility to work in other areas of the business
Working with a retailer who has been recognised as an Employer of Choice (as voted in 2022, 2021, 2020, 2019 and 2018)
Excellent team culture where you work alongside friendly and supportive colleagues
An EAP program that you and your immediate family can use which is 100% free and confidential
Complimentary access to our Injury Support Program, where you can access free physiotherapy to treat both work and non-work-related aches, pains or niggles* (conditions apply)
What we need from you?
Previous experience in end-to-end application support
Prior knowledge of product and/or application lifecycle
Familiar with effective UAT practices
Excellent stakeholder management skills. Proven experience in supporting warehouse staff is desirable.
Intermediate-advanced understanding of SQL or SQL Server Reporting Services (SSRS) experience
Previous experience with Manhattan WHS and/or SAP TMS is desirable.
Ability to be on call after hours on a rotational basis
*This role reports to the Executive Manager - IT.
COVID-19 update
At ALDI we believe that our employees should expect to come to work every day with the comfort and confidence that they are in the safest possible environment. You will be required to adhere to all ALDI and State and Federal Government COVID-safe practices and regulations.
From March 1st 2022, a condition of ongoing employment with ALDI will be that employees are fully vaccinated against COVID-19 unless they have a valid medical exemption. This requirement will apply to all employees across stores, warehouse, transport and offices.
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Advertised: 27 Aug 2022 AUS Eastern Standard Time
Applications close: 25 Nov 2022 23:11 AUS Eastern Daylight Time
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