Operations Manager (Service Desk)

Operations Manager (Service Desk)

Kinetic IT | canberra, ACT, AU

Posted 8 days ago

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Management (Information & Communication Technology)
As a Service Desk Operations Manager, you’ll be onsite, responsible for leading a large team of IT support staff as well as being a key customer liaison to ensure the highest quality service. Your primary focus will be overseeing an account dedicated team, fostering excellence in the areas of customer service, technical troubleshooting & process improvement, whilst also keeping an enjoyable and inclusive workplace.
Because we're not your typical IT outsourcer (we're privately owned and make looking after our people a priority), as a new member of our operations management team, each day you'll play a key role in driving operational direction, helping our customers achieve their strategic goals.
Keen to get involved? You’ll just need some of the following:
Experience to lead & develop technical teams, confident across escalations and business practises
Proven experience in driving workplace culture of support & collaboration
Avaya Call Manager System administration experience and HP Service Management knowledge would be advantageous, but not essential
Baseline AGSVA Security Clearance minimum required
We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees. Everyday our amazing 1,300+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.
The Kinetic IT Difference
Paid parental leave, and other benefits tailored to your individual goals.
Regular fun company and social events – Sundowner, Family Fun Day, Quiz Night and End of Year Party
Vendor Exam Support, ITIL4 Training and Communities of Practise groups
Dedicated professional development reviews every 6 months, with monthly follow ups
An open and supportive culture where we respect all people and individuals
Check out more at kineticit.com.au.
First, check out our website Kineticit.com.au. If you like what you see then, click on the ‘Apply Now’ button or contact our career account on careers@kineticit.com.au (link removed) and quote: OCREQ0020545.
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