Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of the business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base Mukuru has grown a wide range of products and services that take their cue from their 10 million customers’ needs and aspirations for greater financial security and a better life. To this end, Mukuru continues to build a highly robust and resilient physical & digital financial payments infrastructure across Africa that unlocks new value-added services for their loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain grassroots understanding of the unique pain points customers face in each market. Mukuru also leverages its ecosystem, through its EPP product, to enable charitable organisations to distribute aid to individuals across its core markets, in a transparent, reliable, and cost-effective way.
Mukuru´s engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through the Contact Centre at any time, and you’ll hear conversations in more than 30 languages – their very own united nations of Africa and Asia.
Founded in 2004 and headquartered in Cape Town, Mukuru has revolutionised the way the migrant diaspora send money back to their friends and family. Today, with $140M+ revenues and over 10 million customers generating $2bn+ in annual volumes through 3,400 Tech-enabled sales agents, Mukuru leads the way when it comes to money transfers and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer in Africa. With 320k Pay-in and pay-out locations and more than 1200 full time employees, Mukuru has a successful customer engagement strategy, speaking clearly and plainly with customers, based on a deep understanding of their unique challenges and / or requirements. Mukuru understands that they serve a community of hard-working individuals, often overlooked by traditional financial providers, who have sacrificed much in their search for opportunities. It is a truly purpose-driven company with an incredibly strong internal culture.
Mukuru is owned by its four founders and Emerging Capital Partners (ECP), an American Private Equity fund focused on Africa. The founders all have more than 18 years’ experience across the African money transfer landscape and have been closely involved with the business since its inception. ECP is a US$3.2 billion Private Equity fund for growth capital investing in Africa and one of the largest and longest-established private equity fund managers focused on Africa. ECP has completed in 20 years over 60 investments and over 48 exits through seven funds across 44 African countries. ECP’s investors are leading public and private sector organisations including the International Finance Corporation (IFC), CDC Group plc and the African Development Bank (AfDB).
With a highly profitable and exponentially growing business, the shareholders recently strengthened the Executive team with some key experienced hires including a new CFO (Adam Silver), General Counsel (David Isenegger) and Chief People Officer (Savina Harrilal).
Mukuru is on the lookout for a Group Finance Systems Manager to join our team in Cape Town.
The main purpose of this role is to develop, implement and own the Mukuru Finance Business Systems and related tools.
The Group Finance Systems Manager is responsible for developing, implementing and maintaining not only our core ERP system, Oracle Netsuite, but any other integrated solutions for the benefit of the Mukuru finance team. Working with the selected implementation partner the initial responsibility will be to consult with stakeholders to help build a robust, efficient, scalable Netsuite ERP that will serve the business needs for the foreseeable future.
Additional responsibilities after this will include consulting on the overall finance ERP ecosystem to integrate reporting, banking, payroll and other solutions to assist in building efficient systems for the organisation.
Duties and Responsibilities (Include but is not limited to):
Lead the execution and implementation of Netsuite ERP solution including advanced intercompany journals, multi-currency consolidations, and Group reporting
Train all finance staff on the use of Netsuite and ensure optimal use of the product across the organisation
Align internal stakeholders and external consultants during the implementation and support process
Working with the business to understand the challenges and problems in the specific area of the business and work with business owner and end user to ensure solution is workable
Negotiate with third party vendors and providers of software regarding costing
Identify shortcomings in the various business applications and engage with third parties regarding changes
Responsible for overseeing and negotiating SLA with critical support partners
Responsible for monitoring and planning upgrades of relevant software applications
Accountable for the continuous running of the Business Application and ensure appropriate availability of the applications and automated business processes
Ensure a detail costing per budget and deliver projects on budget
Manage all Audit/Risk for the application in the relevant area
Grade 12 or equivalent
Relevant university degree or related qualification
Financial qualification (Advantageous)
Experience with change management (IT software implementation project and Business process re-engineering)
8 – 10 Years relevant experience in the business applications environment, the majority of which should be with NetSuite
5 years + at manager level
Experience managing and facilitating Enterprise systems implementations including integration with other platforms
Experience working within the African region (preferably across multiple territories) will be considered an advantage
Experience in the remittance or financial services space would be advantageous
Experience of managing 3rd party relationships
Demonstrate experience of developing and maintaining procedures appropriate for supporting many services in a complex environment
Demonstrate experience of problem-solving skills
Demonstrate an understanding of financial accounting, preferably with experience in a project-based environment
Demonstrate experience of using own initiative to prioritize and organize workload and meet deadlines
Experience in driving change within a fast-paced environment
Demonstrate excellent communication and interpersonal skills, and be an effective team player
In time, hire and build an effective Finance Systems team
Knowledge and Skills:
Oracle Netsuite ERP Implementation and management ( Essential )
On-going development and maintenance of a NS and integration of various other solutions
Finance background would be advantageous
Business Process Management and process improvement knowledge
Working knowledge of SQL scripting, databases and data relationships Communication and presentation skills
Identify opportunities for processes improvements, and guide management through process re-engineering
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS
Some further information on the company can be found via the following links:
Mukuru overview - https://we.tl/t-EuJNSHD2Yi
Mukuru Customers - https://www.youtube.com/watch?v=6Chgukx0co0
Mukuru Education Fund - https://www.linkedin.com/posts/mukuru_mukuru-education-fund-activity-6907580894539042816-oLHL?utm_source=linkedin_share&utm_medium=member_desktop_web
Mukuru X Factor - https://www.linkedin.com/posts/mukuru_meet-mukuru-activity-6772833394339409920-xMA0?utm_source=linkedin_share&utm_medium=member_desktop_web
Mukuru Customer Journey - https://www.youtube.com/watch?v=SYCWZoLK6h4&feature=youtu.be