Officer, Operational

Officer, Operational

Standard Bank Group | Johannesburg, GT, ZA

Posted 9 days ago

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Job Description

To resolve escalated business queries and complaints within Managed Maintenance (MM) efficiently and effectively through proper Route Cause Analyses (RCA), finding practical solutions, liaising with internal and external customers/business stakeholders; and suggesting and implementing control measures to effectively minimize customer complaints enhancing the overall customer experience.


Diploma - Transport and Operations
Qualified Motor Trade Certificate or Certificates of Competence within the Motor Trade Workshop. Motor Manufacturer approved Technical Certificates indicating component and experienced obtained.
Experience at franchise dealership/reputable retail workshop facility as service advisor/technician where technical capability & vast technical skills knowledge base has been obtained.
Experience in managing a fleet of vehicles & specifically where a thorough technical understanding thereof is evident. Experience in the understanding of process-driven systems & the control of processes; where focus has been on driving productivity, warranty claim processes & understand.
3-4 years experience

Additional Information

Examining Information
Interpreting Data
Documenting Facts
Articulating Information
Adopting Practical Approaches

A wide range of opportunities and benefits

Join us to experience continuous personalised learning, career opportunities and a range of benefits designed to help you be your best self, both inside and outside work.

Explore, learn, grow

At Standard Bank, we’re committed to helping our people develop and grow. You are at the centre of our business success. We work hard to provide an environment where you can get all the support, training and experience you need to flourish, both professionally and personally.

Right now, is the most exciting time to join us. As we continue our transformation towards becoming a platform business, we’re focusing on accelerating skills development in all areas – while encouraging all our people to think differently and drive our progress forward.

Most recently, we’ve partnered with three of the world’s biggest brands, Microsoft, Amazon Web Services and Salesforce, to launch a skills academy to develop critical engineering skills across Africa. And we’ve got plenty more ideas like that up our sleeves.

Structured Training and Personalised Development

By completing structured training and using personalised learning platforms, you’ll be able to learn new skills and keep pace with the fast-changing digital world of work. So, you’ll have access to opportunities you never dreamed of before.

With our online learning platform, My Learning, you'll have your own customised development pathway, tailored to your unique skills, role, and development goals.
We can also assist with funding your membership of professional associations or provide you with funding for academic development through our Bursary Programme.

Personal employee benefits designed with you in mind

When you join us, you’ll enjoy benefits designed to help you achieve your ambitions inside work and out, both now and in the future. The exact benefits you receive will depend on the country you join us in, but can include the following: Taking care of yourself
We don’t always know where life will take us, so we’ve put together a range of benefits tailored specifically to help you take care of yourself and those you love.

Wellness programmes
Counselling and advisory services
Life, personal accident, incapacity and funeral cover
Permanent Health Insurance (PHI) cover
Discounted rates for voluntary benefits such as spouse life cover, dread disease cover, funeral cover for parents and/or parents-in-law and medical aid gap cover.
Managing your finances
We all have dreams and goals in life – so we have several ways to help make them more accessible to you, with significant savings.

Retirement funding
Discounted banking products
Transactional and investment banking products
Home loans and vehicle finance at preferential rates
Access to credit
Assistance with insurance and wills
Online share trading
Rewards and recognition
We believe in recognising the hard work and positive approach of our people – so we have three formal recognition programmes.

Beyond Excellence
Mark of Excellence
Long service awards
A healthy balance
Your life outside work is important, so we have a leave structure which gives you plenty of time to relax, thrive and be the best you. The exact leave benefits you receive will depend on the country you join us in, but can include the following:

Vacation leave
Additional vacation leave
Study leave
Parental leave
Compassionate/family responsibility leave
Special discretionary leave
Sabbatical leave
Sick leave
Short-term incapacity leave
Recognition leave
Optional unpaid leave.