Training Consultant

Training Consultant

Emporium Human Capital | Cape Town, WC, ZA

Posted 15 days ago

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Description


Customer Support & Training (POS294)

Somerset West

 

Requirements
Grade 12
3+ years of experience in an account management, customer success or online training in the software industry
Must have a passion for the property management market and technology
Financial or Accounting qualification would be a bonus
Experience in training or education would be an advantage
Fully bilingual
 

Responsibilities:
Drive and own the new client on-boarding journey
Develop and foster strong client relationships with ease to properly understand the clients’ business needs and ensure optimal adoption of our software
Management of data migration from clients’ previous solution
Online training sessions on our software
Regular client usage audits and consultation sessions to optimally use our solutions
Provide support on queries of existing clients, through providing advice, configuration and guidance where appropriate
Handle and resolve customer requests and complaints.
Minimize customer churn by pro-active client consultations
Improve customer experience through product support in product design and product development.
Provide guidance and support to clients to ensure that they have sufficient knowledge of the solution to make informed decisions Requirements
 

 

Closing Date: 15 December 2022

 

To apply for this position: Send MS Word format CV to jobs@emporium.co.za and use POS294 in the subject line