Supervisor Dispatch Center (Call-A-Ride)

Supervisor Dispatch Center (Call-A-Ride)

Metro Transit - St. Louis | Saint Louis, MO, 63150, US
Salary Range:$29,000 – $43,000 Salary range estimated by Zippia

Posted 17 days ago

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Description

Supervisor Dispatch Center - Call-A-Ride

Full-time employment opportunity with a dynamic and multi-faceted resource for economic development in the St. Louis region.

About Us

Since 1950, we have partnered with private and public organizations on hundreds of projects that have created thousands of jobs on both sides of the Mississippi River.

BSD operates with a focus on making a positive impact on the region and the nation, better connecting the Bi-State area to the rest of the world. We are impacting neighborhoods, large and small, in Illinois and in Missouri, with investments that are shaped by our unique perspective of the region and its potential.

Why Work Here

* Work for a company that strives to make a positive impact in the region
* Earn competitive salary
* Gym Discounts with Club Fitness and OneLife Fitness at Ballpark Village
* 24 hour access to our 9 onsite gyms
* Wellness program that provides free health screenings
* Discounted Cell Phone service
* Free MetroLink and MetroBus access
* Medical, Dental, Vision coverage effective on your 1st day
* 4 weeks earned PTO
* Your Birthday is a floating holiday
* Company sponsored 401k plan
* Employee assistance program
* Bi-State Development is an eligible employer for the Public Service Student Loan Forgiveness program

The Role

Responsible for ensuring that dispatchers and reservation clerks on duty while in the dispatch center perform all assigned tasks. Responsible for the training of all new dispatchers, ensuring the optimal performance of the overall equipment and staff. Monitor all tours in the field and monitor the performance of all staff on duty while in the dispatch center and /or dispatcher trainees on duty during hours of operation. Respond to incoming operator communications and monitor all outgoing dispatcher communications for appropriateness and efficiency. Ensure all tours are covered expeditiously with both van operators and vehicles that meet the equipment requirements for each tour. Respond to any and all operational emergencies and incidents as they occur such as: accidents, road calls, passenger medical emergencies, fare related problems or other operational situations. Prepare documents and participate in staff development issues.

Responsibilities

* Develop and supervise employees.
* Ensure on-time performance of the Call-A-Ride and TMA systems through direct supervision of the union operators, dispatchers and reservation clerks on duty, through the utilization of the PASS software application, and overall management of vehicle and operator resources.
* Train, direct and evaluate dispatchers and dispatcher-trainees on duty.
* Manage personnel and equipment resources by ensuring that all open tours have the required operator and vehicle assigned.
* Troubleshoot computer software and hardware problems involving PC computers. PASS software application, and the MDT and X-gate software applications.
* Ensure compliance with union operator contractual agreements.
* Manage and direct resources related to all non-routine incidents such as breakdowns, vehicle accidents and passenger-related incidents.
* Respond to any request or system concerns from TMA vendor dispatchers in the absence of the TMA Coordinator or a Transit Service Manager.
* Ensure that all customer problems that may arise while they are using the service are handled expeditiously.
* Ensure that all operator problems that may arise while they are on duty are handled expeditiously.

Knowledge, Skills, & Abilities

Extensive knowledge of street geography and metropolitan St. Louis, as well as St. Louis County. Knowledge of automated reservation and scheduling systems, map book usage, and use of metro multi-modal transportation systems. Knowledge of personal computers, Windows 2000 environment, and Office 2007 programs. Knowledge of emergency service jurisdictions. Knowledge of radio dispatching and Federal Communication Commission regulations. Ability to recognize service zones and apply Metro fare structure and Metro policies and procedures. Ability to maintain an effective working relationship with Paratransit Operators and the general public as well as various service agencies, caseworkers, and outside providers. Ability to communicate effectively, both orally and in writing. Ability to work under stressful conditions while answering a high volume of incoming telephone and/ or radio calls. Ability to work various shifts and off hours. Ability to analyze, make decisions, and problem solve for customers and drivers, to maintain safe and efficient operations and on-time performance. Ability to maintain confidentiality of sensitive customer and driver information.

Education

Experience

Degree: High school diploma or G.E.D. required. College degree preferred.

Years: Minimum five (5) years

Field: Transportation, Business, Supervision

Field: Customer Service and/or Call Center or Dispatching preferred.

Bi-State Development is committed to providing an Equal Employment Opportunity experience for all employees, applicants, vendors and customers with an environment free of discrimination, harassment, and retaliation.