Primary Care Practice Manager

Primary Care Practice Manager

Wellvana | Boerne, TX, 78006, US
Salary Range:$62,000 – $118,000 Salary range estimated by Zippia

Posted 11 days ago

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This position supports our Primary Care Practice in Boerne, TX. The Office Manager supports a wide range of human resource functions by providing front line response, oversight of daily non-clinical practice operations, and the patient flow within the clinic. The Office Manager engages in leadership decisions to ensure the continued delivery of high-quality patient care and engagement while maintaining a state of profitability and growth, and compliance with governmental regulations. This position is responsible for the management of office administrative personnel and engagement with office medical staff personnel, our billing team and our local value-based care team.


* Responsible for the day-to-day operations of the medical practice.
* Supervises and ensures adherence to Company culture, policies, procedures, and standards regarding quality assurance, customer service, registration, financial counseling, productivity, confidentiality, data entry, record retention, charting, billing and collection, cash posting, and the physical facility.
* Maintains efficient patient care flow through a team approach by planning and implementing customer and staff scheduling in conjunction with clinical staff leadership.
* Oversees appropriate scheduling of customer visits and smooth, efficient clinic flow to maintain financial integrity and stability of the practice operation.
* Accountable for internal and external customer service, including troubleshooting when there is a complaint, and proactive process improvement address.
* Develops and maintains productive relationships through effective and timely communication.
* Responsible for holding staff accountable for data accuracy and productivity, efficient workflow, measuring indicators, and analyzing processes to improve practice performance.
* Assists in the recruitment, onboarding, performance evaluation, and offboarding process of staff to build and maintain a high-performing team.
* Supervises inventory, ordering, and control of all medication, supplies, and equipment needed to deliver practice services.
* Ensures compliance with all federal, state and local regulations related to the operations of the medical practice.
* Ensures compliance with HIPAA, OSHA, labor laws, and confidentiality policies in dealing with customers and staff.
* Coordinates with third-party billing and collections as well as local Wellvana value-based care team to achieve key performance measures.
* Collaborates with Wellvana leadership to analyze data from practice to optimize growth and productivity
* Recommends and develops new approaches, policies, and procedures to continually improve the efficiency of the practice and the services performed.


* Bachelor's degree in health care administration, business administration, or a medical related field
* Minimum of 5 years of experience, 2 years in a supervisory or management position
* Knowledge and experience of regulations related to Medicare, Medicaid, commercial insurance, HIPAA and labor law
* A passion for customer service
* Knowledge of Electronic Health Records.
* Proficiency with general information technology programs including Word, Excel, Google Suite as well as basic IT troubleshooting for standard desktop/ laptop/ printer/ scanner equipment, and general office machines.
* Ability to communicate professionally and effectively verbally and in writing.
* Positive, enthusiastic, motivating leadership style with a high level of work ethic and personal integrity.
* Skill in exercising a high degree of interpersonal communication with subordinates, peers, and supervisors.

Preference will be given to candidates with value-based care experience (ACOs, Medicare Advantage, DCE) as well as knowledge of medical billing and CPT codes.

Salary Description