Slot Floor Supervisor

Slot Floor Supervisor

Northern Quest | Airway Heights, WA, 99001, US
Salary Range:$41,000 – $64,000 Salary range estimated by Zippia

Posted 14 days ago

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Description

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.

Kalispel Hospitality

It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:

CORE PURPOSE

We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

CORE VALUES

We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first.

Everyone is Welcome Here. Respect and honor all guests, use sincere "thank you" and "goodbye," and use guest name whenever possible.

We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.

Summary of Functions

Oversee slot attendants on a specific shift including procedural and regulatory compliance, with emphasis on team member development and guest satisfaction. Ensures slots machines are monitored on a continual basis for full capacity operation.

Essential Duties and Responsibilities

* Ensure compliance with Kalispel Tribe of Indians - State of Washington Gaming Compact, Internal Controls, NIGC regulations and Northern Quest Policies and Procedures.
* Promote player's club card usage by offering new member sign ups and card reprints for existing player's club members.
* Assist with non-alcoholic beverage service as needed.
* Communicate accurate knowledge of casino promotions and property-wide events to guests and players.
* Apply positive communication and interpersonal skills with guests, (internal and external) at all times.
* Observe and maintain contact with patrons and renders assistance as necessary.
* Initiate notification, verification and assist with jackpots and hand pays accordance with current Northern Quest gaming regulations..
* Contact required personnel for malfunctions requiring technician assistance.
* Maintain excellent grooming and personal conduct according to Northern Quest Resort & Casino Standards.
* Make recommendations and suggestions to hire, transfer, suspend, promote, discharge, assign,
* Monitor and correct minor machines malfunctions, including changing paper and Bill Validator Jams as well as completion of Machine Entry Access Logs.
* Evaluate slot attendant performance, issuance of formal evaluation forms, including improvement plans and follow up sessions.
* Ensure the highest possible standards of guest satisfaction
* Maintain team member relations in a fair and equitable manner in an environment conducive to that goal.
* Take charge during assigned shift and is available to give advice and direction to the Slot Attendants.
* Department conduit for information traveling up and down the Slot department organizational structure.
* Assist Slot Operations Manager and Shift Manager in interfacing with other departments to facilitate guest service.
* Assist all Shift Managers in the daily activities of the Slot department.
* Coaches others in an effort to correct substandard performance.
* Assist in maintaining slot floor security by notifying appropriate personnel of any suspicious activity.
* Prepare floor schedules and breaks.
* Ensure control/protection of company assets.
* May be required to assist in conducting investigations into resolution of variances to ensure compliance with Northern Quest policies and Team Members integrity levels.
* Available and willing to work any changes in hours deemed necessary for business levels.
* Responsible for maintaining a consistent, regular good attendance record.
* May be required to be a panelist for the Internal Review Board Hearing.
* Perform all other duties as assigned by the Slot Manager, Slot Operations Manager and Slot Shift Supervisors.
* This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned

Supervisory Responsibilities

Assist the Slot Shift Manager in supervising the Slot Attendants. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include trainingteam members; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Education

* High School diploma or GED.

Experience

* One year of slot experience or one year of supervisory experience in a customer service oriented environment

Skills

* Proficient in the use of Microsoft programs and other computer software.
* Ability to maintain positive, effective working relationships with department head and team members.
* Skill in solving practical problems and dealing with situations where only limited standardization exists.
* Excellent organizational, communication and interpersonal skills.
* Skill in identifying and resolving administrative problems under pressure conditions.

Other Requirements

* Ability to obtain and maintain a Class III Gaming License.
* Food Handlers Permit
* Work nights, weekends and holidays as required.

Physical Demands

* Requires the ability to lift and or/move objects weighing up to 20 pounds.
* Constantly requires the ability to give and receive detailed information through verbal communication.
* Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
* Constantly requires working with fingers rather than the whole hand or arm.
* Constantly requires repetitive movement of the wrists, hands and/or fingers.
* Often requires walking or moving about to accomplish tasks.
* Occasionally requires standing and/or sitting for sustained periods of time.
* Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
* Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
* Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
* Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is frequently exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.