Manager Sales Operations CRM

Manager Sales Operations CRM

Seagen Inc (Seattle Genetics) | Bothell, WA, 98021, US
Salary Range:$110,000 – $148,000 Salary range estimated by Zippia

Posted 16 days ago

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Seagen is a global, multi-product biotechnology company dedicated to developing and commercializing transformative cancer medicines. As the industry leader in antibody-drug conjugate (ADC) technology, we pioneered a new generation in the science of harnessing antibodies to deliver cell-killing agents directly to cancer cells. Seagen's dedication to improving the lives of cancer patients goes beyond science, and we believe that every employee has a role in contributing to this mission. By working together with a shared dedication and diverse perspectives, we are able to reach our full potential and make a real difference in the world. Seagen is a fast-growing company and has an abundance of opportunities available for you to grow your career. Put your passion to work at Seagen and join us!


The commercial operations and technology team is in need of a Sales Operations Manager who will be responsible for driving CRM strategy and supporting the growing business while creating scalable solutions for managing client relationships in sales operations technologies.

The Sales Operations Manager will work closely with the field and sales leadership to set the strategy and objectives of the Commercial Operations and Technology team at SeaGen in support of Business functions across the company. As the Sales Operations Manager, you will understand key business processes, maintain the strategic roadmap for Commercial Operations and Technology, and support the scalability of different SeaGen technologies. The Sales Operations Manager will lead project delivery and execution for these initiatives and will work closely with the stakeholders to meet deadlines and discuss roadblocks.

In this role, you will be responsible for driving continuous improvement, championing automation to drive efficiency, innovating new technologies to stay competitive and gathering requirements to assess business needs in the areas of CRM (Veeva CRM, Veeva Vault, Veeva Event Management etc.). The Sales Operations Manager will be responsible for overseeing tools to enable personal and non-personal promotion for all the products supporting the field and sales leadership.


* Lead efforts to identify, develop, and deploy business process to support the growing business. Define optimal processes and customize the Veeva/Salesforce platform and related technologies
* Provide sustainable solutions that are scalable and consistent across all SeaGen product teams
* Own the communication of the analysis to improve business processes, communicate analysis findings, and propose projects or initiatives

* Improving usability of technologies across internal teams and measuring adoption of new sales tools. Owns the field sales support across all product teams and manages feature intake requests
* Review current process, collaborating with the field and leadership teams to identify gaps, solutioning and providing improvements and efficiencies
* Create a sustainable and scalable support process for the internal teams and establish a SLA for resolution
* Lead CRM advisory meetings and scheduled office hours to increase adoption of CRM and related sales technologies

* Being subject matter expert focusing in Improving usability of Veeva CRM/Salesforce solution across internal teams and measuring adoption of CRM across brands
* Lead coaching/training sessions with the field and sales leadership to increase adoption of CRM
* Commercial Sales Onboarding, on-going competencies and accountable execution and measurement of the technology deployed and utilized - create and implement a user focused ownership of their learning
* Collaboration with the Commercial Training and Development, Non-Sales partners for Building out the team's success- coaching and mentoring, aligning the team to their strengths (Strength Finder) understanding other team's strengths and how to use these differences in building stronger collaboration and communication
* Helping define roles, accountability, and opportunity for each team member. Providing paths for development
* Managing and leading strategy for key projects and people
* Responsible for Managing team (Internal FTE/External Vendor teams working on project)

Required Qualifications:

* Manager would bring strong industry experience as a manager for several years practicing business function and technical capabilities in Veeva CRM, Veeva Vault, Salesforce
* Subject matter expert in the area of CRM
* Demonstrated ability to work cross-functionally and to develop and maintain strong business partner relationships - leads intra and inter departmental collaboration
* Proven leadership ability to carry out difficult decisions in a logical, rational manner, and demonstrated ability to work as a senior team member and to engage and influence team members in a matrixed environment
* Drive continuous improvement in system performance and service quality for technologies in commercial business applications
* Lead cross-functional initiatives and change management
* Lead, Monitor and implement changes or advancements in technology to bring competitive advantage to SeaGen
* Excellent interpersonal and communication skills with ability to work in partnership with others in a collaborative or advisory role
* Proven ability to drive organizational change in a complex environment
* Comfortable briefing executive level summaries and detailed operational level reviews
* Ability to deal with ambiguity, act without having the total picture, and effectively pose questions to collect information required for decision-making
* Steep learning agility
* Focus on sustainability and scalability
* Leading Strategy at a global level, focusing on sustainability and scalability
* Understanding the company's vision, the department's vision, and the team's vision to collaborate on a roadmap for success
* Bachelor's degree in Computer Science or Management and experience working in Life Sciences Industry

Preferred Qualifications:

* 4 Years of experience working in Commercial Operations
* 2 years of experience working in Veeva Platform credentials and Salesforce

As the leading employer in our industry in the Pacific Northwest, Seagen is proud to offer a competitive total compensation package as well as a comprehensive benefits program designed to support the whole lives of our employees and their families. Benefits include medical, vision and dental coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement, relocation assistance and much more. To learn more about Seagen, please visit?

Seagen is an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, age, gender identity, sexual orientation, color, religion, sex, marital status, national origin, protected veteran status, disability status, or any other status protected by federal, state, or local law.

To prevent the spread of COVID-19, and as an integral part of its public health and safety measures, Seagen requires that all newly-hired employees be fully vaccinated against COVID-19 before commencing employment, subject to reasonable accommodation and other requirements of applicable federal, state, and local law.