Deceased Estates Manager

Deceased Estates Manager

Macquarie Group | sydney, NSW, AU

Posted 12 days ago

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Description

Are you passionate about driving exceptional client care? Are you looking for an opportunity to join a leading, global organisation?

Use your Deceased Estates expertise, leadership skills and your passion for customer experience to join us as a Deceased Estates Manager at Macquarie.

Managing our Deceased Estates and Technical team, you will lead a team of technical specialists who are responsible for providing exceptional customer care and end to end case management for our deceased accounts, relating to all Banking and Financial Services products, family law and early release to super requests.

You will monitor the effectiveness and quality of your team’s phone based and case management activities ensuring a high level of service to our clients, beneficiaries and third parties. You will also focus on the continuous improvement of your team through ongoing coaching and development. 

The Deceased Estates and Technical team work closely with a wide range of other teams within the Macquarie business, so you will actively seek to develop relationships with internal stakeholders and to identify business and process improvement opportunities, while adhering to compliance and regulatory standards. Ultimately you will ensure an exceptional client experience is delivered during every interaction.

To be successful in this role, you will have leadership experience within deceased estates. You will join us with a mixture of team management skills, professional communication, strong attention to detail and the passion to lead and develop a team.

In return, we will enable you to develop your leadership and client care skillset, as well as providing a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day. If this role sounds like you, please apply via the link below.

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

Our commitment to Diversity, Equity and Inclusion 

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.