The Department of Parliamentary Services (DPS) has a vacancy for a PEL 1 Assistant Director, Digital Engagement, to coordinate the successful implementation of an online shop as part of the Parliament Shop refresh strategy and champion quality and targeted digital engagement for outreach, visitor and public programs.
The newly established E-commerce and Product Development section forms part of the Parliamentary Engagement Branch, and develops and delivers engaging commercial, digital and cultural change. We lead the delivery of the Parliament Shop refresh strategy which will establish a destination shop (onsite and online) to enhance the Australian Parliament’s status as an iconic building and location of national significance. Our business and cultural change strategies are underpinned by extraordinary customer service which will enhance the visitor experience, deepen community engagement, build understanding of the iconic art and architecture, and support the work of the Australian Parliament. Our section is committed to being a sustainable, efficient, and engaged team that embraces innovation and change to deliver exceptional client focus.
The successful applicant will work with the Director, E-commerce and Product Development to design, build and implement industry leading e-commerce and e-marketing platforms for the section and the branch. You will have experience in leading the development and delivery of digital solutions and online journeys for strategic projects and initiatives. You will be a confident communicator with engaging writing skills and an ability to support and implement quality design in an online environment. You will embrace collaboration with diverse stakeholders and be committed to continuous improvement – using data to inform and drive business outcomes and improve experiences for all stakeholders.
Who we are looking for
The successful candidate will have experience in developing digital products, e-commerce and e-marketing platforms and will be a digital thought leader who is passionate about defining and delivering differentiated customer experiences. The position will require communication and collaboration skills and the ability to work effectively with members of multi-disciplinary teams.
This is an exciting and critical role as part of the E-commerce and Product Development team to shape the future of digital experience at Australian Parliament House and work closely with the leadership team to drive a high-performance culture and establish the team for success and cultural change.
The suitable candidate will:
• create content that connects audiences with our products.
• put users at the centre of our work.
• be an effective communicator in online environments.
• have excellent knowledge of IT systems and digital technologies.
• use audience segmentation, search engine optimisation insights to achieve results.
• uses judgement, is flexible able to redirect effort when needed.
• lead a small team.
If you believe that you are a good fit for DPS, are what we are looking for, and have the requisite skills, talent, and aptitude to play a part in designing and delivering exceptional digital experiences, we would like to hear from you.
Job Specific Requirements:
The successful applicant will be required to obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance.
At DPS, we acknowledge the value diversity brings. We are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We welcome applications from Aboriginal and Torres Strait Islander people, mature age people, people from diverse backgrounds and people with disability.
Classification: PEL 1
Branch: Parliamentary Engagement Branch
Section: E-Commerce and Product Development
Immediate supervisor: Director, E-commerce and Product Development
Under limited/general direction undertake duties in accordance with the agreed standards for the PEL 1 classification. The duties will include, but are not limited to, the following:
1. Conceive, coordinate and deliver quality and creative digital experience activities within the Parliamentary Engagement Branch including an online shop, schools programs and visitor interpretation activities.
2. Support research-based online customer service and change management activities, translating customer needs into exceptional digital experiences. Using this knowledge to set and achieve delivery targets for the successful implementation of online shop and other digital priorities including ecommerce and e-marketing platforms and content.
3. Undertake projects within the Branch to achieve create engaging content for our digital platforms including copy, photography, video, blogs, newsletters, and events. Perform tasks that support the work of cultural programs and visitor engagement areas.
4. Develop and maintain positive and effective stakeholder relationships across Parliament House and external networks, including technical stakeholders to ensure the timely delivery of strategic outcomes.
5. Research and prepare strategic advice, information and briefing notes of a complex nature including drafting of response letters and briefs as required.
6. Oversee the work and activities of the Digital Engagement team, to improve outcomes for users and achieve results.
7. Promote and maintain a safe, healthy, and collaborative environment that exhibits a professional level of conduct.
Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.