Digital Experience Designer UX/UI (Health)

Digital Experience Designer UX/UI (Health)

AIA | melbourne, VIC, AU

Posted 16 days ago

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At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important part role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity

This is an exciting opportunity to join the AIA Digital Experience and Design team where you will be responsible for designing and optimising AIA’s digital experience ensuring that we are developing digital solutions that guarantee the customers experience through its lifecycle is fluid and intuitive, resulting in a best in class experience for every interaction. This role will work within our AIA Health Insurance offering.

We are looking for a determined individual who is customer led and customer focused. If you’re not afraid to challenge the status quo and you can influence others, this is the role for you.

Please include a link to your design portfolio with your application and resume.

To do this successfully you will:

  • Lead and support the delivery of strategic and innovative UX and UI projects across the business
  • In collaboration with the DPO identify continuous improvement opportunities and work with the business to uplift the digital experience to increase online conversions
  • Translate concepts into wireframes and mockups that lead to intuitive user experiences and deliver optimised designs
  • Negotiate with and influence senior stakeholders to ensure our high quality concepts are at the forefront
  • Act as an advocate for user experience across the business, increasing engagement and business understanding of the value and benefits of function
  • Gather qualitative insight to inform and apply to projects through participatory and iterative design activities such as user interviews and testing, participatory and stakeholder workshops
  • Successful applications will demonstrate:

  • Tertiary qualification or equivalent in a Design or Multimedia related discipline
  • Expert understanding of user interface design and user experience strategy
  • Must have excellent design skills (UX and UI) and an eye for detail
  • Proven track record of maintaining partnerships, advocacy & influencing at senior levels in a fast-paced environment
  • Why choose AIA:

    At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

  • Access our training and development to build on your current skills
  • Career development through internal mobility opportunities
  • Work for a business helping millions of Australian’s and make a difference to someone’s life everyday
  • Access additional leave days a year to recharge and refresh yourself
  • Enjoy wonderful Health and Wellbeing initiatives that support you
  • Work with supportive and inclusive managers
  • Flexible working arrangements
  • At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality – the world’s leading science-backed wellbeing programme – we’ve started a movement to make Australia the healthiest, best protected nation in the world.

    As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group with a presence in 18 markets in Asia-Pacific – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives.

    AIA is different. Are you?

    Recruitment Agencies: Our Talent team does not require any recruitment agency support.

    Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:,