Customer Service Representative

Customer Service Representative

Abbvie | mascot, NSW, AU

Posted 10 days ago

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The Company:

AbbVie (NYSE:ABBV) is a global, research-based biopharmaceutical company formed in 2013 following separation from Abbott. The company’s mission is to use its expertise, dedicated people, and unique approach to innovation to develop and market advanced therapies that address some of the world’s most complex and serious diseases. AbbVie employs approximately 25,000 people worldwide and markets medicines in more than 170 countries.

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Summary of Job Description:

We are looking for a hands-on individual enthusiastic about Customer Service with strong influencing skills to support the Operations team.

As a Customer Service Representative, you will work closely with AbbVie’s outsourced partners in order processing and the 3rd party logistics provider to ensure order execution and follow up with them regarding customer delivery queries. The team member is responsible for managing the reporting requirements from Public and Private Hospitals, facilitating, and tracking anesthetic vaporizers at hospitals.

Major Responsibilities:

Managing incoming calls and customer service inquiries

Managing complaints, providing appropriate solutions and alternatives

Processing incoming orders, product returns, rebates accurately and timely.

Co-ordination and release of customer orders, product allocations

Ensuring that all hospitals are properly equipped with the required equipment (vaporisers) and coordinating the return of equipment via our service centres.

Provide support to other business activities and projects

Liaise and support internal commercial teams and external key stakeholders

Monitor and maintain optimal inventory levels with wholesalers

Support new product launches, including the setup of new/replacement products with customers 

Education/Experience Required:

3-5 years SAP experience and prior experience in a similar role, strongly preferred

Strong computer skills with a thorough understanding of Microsoft Office programs, especially Excel

Essential Skills & Abilities:

Strong organizational skills and detail oriented

Ability to perform under pressure while juggling multiple tasks

Able to work autonomously and demonstrate initiative, you go seeking opportunities to help colleagues

Positive attitude and a willingness to learn and build on your knowledge

Ability to adhere to deadlines and work in a team

A good communicator, with excellent interpersonal skills

Leadership Attributes:

All for One AbbVie

Clear and Courageous

Decide Smart and Sure

Agile and Accountable

Make Possibilities Real

At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity and affirmative action employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic. If you would like to view a copy of the company’s affirmative action plan or policy statement, please email .