Implementation Consultant - Payforce

Implementation Consultant - Payforce

ADP | mulgrave, VIC, AU

Posted 11 days ago

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Description

Position Description


Position Purpose : Support the Implementation Manager to achieve all departmental KPIs through the successful provision of Consulting and Implementation services to ADP Clients in line with agreed standards and timeframes. Key Responsibilities : * Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts
* Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project
* Provide best practice solutions based on customer defined business needs and business rules
* Successfully implement products and associated services within required timeframes
* Communicate with client throughout Implementation lifecycle -- including face to face, written and verbal communication
* Anticipate, identify and analyse risks, problems and opportunities -- establishing priorities and efficiently allocating and utilising resources for resolutions
* Apply project methodology -- planning, follow up, reporting and quality assurance
* Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required
* Successfully communicate at all levels of seniority in all mediums, and display personal integrity and professionalism in all dealings with colleagues and clients
* Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product
* Demonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high pressured environment
* Development and maintenance of good working relationships with other Associates in accordance with ADP values
* Ensure cooperation and sharing of skills and expertise
* Ensuring all relevant issues and activities are entered into management systems
* Achievement of team and individual KPIs
* Responsible for driving own personal development plan
* Anticipate risk and capture on ADP's Implementation Risk and Issues register, actioning accordingly and escalating to management where required
* Conduct post Implementation reviews, share learnings and ensure as part of continuous improvement requirements Experience : * Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environment
* Demonstrated experience within an Implementation environment, with an excellent understanding of payroll, payroll applications including Time & Attendance and processing
* Experience with project management methodology, with demonstrated success in previous roles
* Demonstrated understanding of ADP management systems or corporate enterprise reporting systems, e.g. CRM.
* Experienced with the 'build and configuration' of products/systems
* Strong ability to identify client risks and provide options for resolution
* Proven experience in data mapping, data conversion and data integrity
* Advance understanding of interface technologies and data exchange between payroll and third party systems (e.g. SAP, Oracle etc.)
* Experience in Microsoft applications such as MS Project, Word and Excel
* Experience working within a matrix organisation for a US owned organisation preferred.
* Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure
Certifications / Qualifications : Tertiary qualification with a business related field, or Information Technology
Proven experience in a similar role may be taken in lieu of formal qualification
Project Management certification ideal