Customer Solutions Specialist - Full Time

Customer Solutions Specialist - Full Time

Probe | maroochydore, QLD, AU

Posted 11 days ago

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We are currently looking for passionate Customer Service Specialists to join our growing team! This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency! 

What you'll do -

  • Deliver a high level of verbal and written communication skills,

  • Demonstrate resilience and flexibility in all customer interactions,

  • Show proficiency at using technology and multitasking between different systems while actively listening,

  • Handle inbound and outbound calls including account explanations, reissue letters or establishing repayment schedules, based on customers' financial situations.

  • Who you are - 

  • Strong customer service abilities

  • High level of attention to detail

  • Proficient ability to interpret customer needs & provide suitable solutions

  • A positive person with an eager to learn attitude

  • Here’s the good info you want to know...

  • Permanent full time - 38 hours per week

  • Hourly rate & incentives

  • Comprehensive paid training with ongoing training and development

  • Optional hybrid work from home opportunity once you’ve settled into your new role

  • Monthly reward & recognition programs and celebrations

  • Access to employee support program

  • A diverse and supportive working environment – everyone is welcome here, and our differences make us stronger,

  • Office located in Maroochydore CBD - close to transport, shopping & food options! 

  • Due to the nature of our client, to be eligible you must:

  • Hold current Australian Citizenship,

  • Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you), and

  • Have lived in Australia for the last 5 consecutive years (a 5-year footprint).

  • Assist the Australian Public, learn some additional life skills, and meet friendly, supportive people... all whilst doing your job!

    Apply today and become our next customer service extraordinaire!