Customer Solutions Specialist - Full Time

Customer Solutions Specialist - Full Time

Probe | maroochydore, QLD, AU

Posted 11 days ago

Apply Now

Description

We are currently looking for passionate Customer Service Specialists to join our growing team! This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency! 

What you'll do -

  • Deliver a high level of verbal and written communication skills,

  • Demonstrate resilience and flexibility in all customer interactions,

  • Show proficiency at using technology and multitasking between different systems while actively listening,

  • Handle inbound and outbound calls including account explanations, reissue letters or establishing repayment schedules, based on customers' financial situations.

  • Who you are - 

  • Strong customer service abilities

  • High level of attention to detail

  • Proficient ability to interpret customer needs & provide suitable solutions

  • A positive person with an eager to learn attitude

  • Here’s the good info you want to know...

  • Permanent full time - 38 hours per week

  • Hourly rate & incentives

  • Comprehensive paid training with ongoing training and development

  • Optional hybrid work from home opportunity once you’ve settled into your new role

  • Monthly reward & recognition programs and celebrations

  • Access to employee support program

  • A diverse and supportive working environment – everyone is welcome here, and our differences make us stronger,

  • Office located in Maroochydore CBD - close to transport, shopping & food options! 

  • Due to the nature of our client, to be eligible you must:

  • Hold current Australian Citizenship,

  • Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you), and

  • Have lived in Australia for the last 5 consecutive years (a 5-year footprint).

  • Assist the Australian Public, learn some additional life skills, and meet friendly, supportive people... all whilst doing your job!

    Apply today and become our next customer service extraordinaire!