Sales Associate - Vacheron Constantin, Sydney

Sales Associate - Vacheron Constantin, Sydney

Vacheron Constantin | sydney, NSW, AU

Posted 12 days ago

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Description

KEY RESPONSIBILITIES

Sales

  • Developing strong sales turnover for the Boutique in accordance with the store strategy:
  • Meeting the turnover targets set by the Boutique Manager
  • Respecting discount policy
  • Achieve Key performance indicators defined by the Boutique Manager
  • Client Management

    Satisfying customers:

  • Welcome & handle the clients in the respect of the Maison’s standards (In the Boutique, on the phone or by mail or during events)
  • Adapt its style to each client need in order to offer the appropriated service
  • Advise, convince & ensure that each sales is handled accordingly
  • Building a long term relationship with the client:

  • Ensure the prospection and the follow-up of new clients (local and international)
  • Enrich the client database using the welcome cards for client and prospect 
  • Be force of proposal to develop client actions (phone, mailing, etc.)
  • Customer Service SAV:

  • Take care of each case according the Maison’s standards
  • Follow up on each case and communicate to the Boutique Manager each problem

  • Product/ Merchandise/Inventory Management

    Participate to the good management of the stock 

  • Reception & transfer 
  • Take part on inventory management / stocktake
  • Check that all products are correctly handled & priced
  • Look after the level of stocks of the accessories (catalogues, gifts, boxes, etc.)
  • Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)

  • Others

  • Respectful of all guidelines required by brand in terms of grooming, CRM, VM, media, etc.
  • Respectful of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
  • Participate actively to Boutique meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)
  • Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products and new collections
  • Remain informed on the business through magazines and regular boutique checks of the competitors
  • Requirements:

  • At least 2-3 years’ in Retail Sales, preferably in a luxury environment
  • Strong Passion for our products and Maison
  • Possess strong communication and interpersonal skills
  • Strong in English. Another language is not essential but ideal Mandarin
  • Pleasant Disposition
  • Good Team Player
  • Performs well under pressure and can multi-task