Technical Account Manager People Leader - MuleSoft

Technical Account Manager People Leader - MuleSoft

Salesforce.com, Inc | Atlanta, GA, 30309, US
Salary Range:$84,000 – $109,000 Salary range estimated by Zippia

Posted 7 days ago

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Description

_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._

**Job Category**

Customer Success Group

**Job Details**

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who flourish with delivering success for our customers while also finding time to give back through our 1/1/1 model, which demonstrates 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

We are looking for a driven and customer-focused leader (Manager/Sr Manager) to lead a team of Technical Account Managers (TAM) who engage with our top tier customers, within our Signature Success business. The Signature Success team focuses on delivering a white glove, proactive experience to our customers who pay a premium for an enhanced level of focus and attention. The TAM Leader is ultimately responsible for ensuring the success of our Signature Success customers by leading, motivating, and developing a team of Technical Account Managers. This individual will be responsible for a portfolio of customers and ensure they are optimizing their use of our technology and achieving high value from their investment in Salesforce. The manager will be held accountable for adoption and retention metrics, as well as focus on driving prescriptive customer success motions across the TAM organization.

The successful candidate will have a track record in leading through change, driving operational excellence, and developing a team of customer-facing professionals. This individual will be independent, self-motivated, proactive, results-oriented and able to define and deliver a high level of customer satisfaction through the delivery of world-class TAM service offering.

The following is a list of characteristics that make a great leader at Salesforce. We expect our next Technical Account Management Leader to exhibit each of these characteristics:

**Get it Done** - Drives processes that scale. Challenges the organization to think with a beginner's mind and act efficiently to achieve the desired outcome. Calm, organized, positive, and can-do attitude. Results-driven, tenacious, drive to succeed in a fast-paced environment.

**Courageous Communicator** - Superb interpersonal skills including a demonstrated ability to communicate, present, and influence credibly and effectively at all levels in an organization including executive and C-level. Tailors message and style to the audience, uses storytelling to deliver effective presentations and messages.

**Motivate and Champion** - Invests in and tries new things in the talent and career development of our people. Holds self and team accountable to expectations.

**Salesforce Smart** - Explains the vision and "the why" behind changes. Keeps teams focused and moving forward, even in an absence of concrete information, by rallying them around a vision.

**Win as a Team** - Puts the collective good of the company first. Brings teams together to tackle shared goals. Seeks and embraces different points of view and experiences to unlock the collective potential of people across Salesforce.

PREFERRED QUALIFICATIONS & SKILLS:

**Minimum Qualifications:**

+ Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

+ Depending on level, a minimum of 2 years people management experience

+ Minimum of 8 years work experience in one or more of the following: Customer Success Leadership, SaaS platform use or project leadership, Technology Consulting Manager, Technical Delivery Management

+ Exceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization, including executive and C-levels

+ Experience leading efforts of multi-functional teams to facilitate resolution or disposition of customer needs or projects.

+ Ability to diffuse challenging situations with a calm and credible presence

+ Experience hiring and developing a team of diverse talent

+ Experience and ability to lead through change

+ Experience using technology and data to run your business

**Preferred Qualifications** :

+ Mulesoft experience and knowledge of Mulesoft products and features, capabilities, best use, and how to deploy.

+ Experience working with Enterprise-level customers

+ Experience building a team of high performing technical members

+ Familiarity with support practices such as case, knowledge base, defect, and escalation management

We have a public-facing website https://salesforcebenefits.com/us/candidate.html (http://https//salesforcebenefits.com/us/candidate.html) that explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!

**Accommodations**

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

**Posting Statement**

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc (http://salesforce.com/) . and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc (http://salesforce.com/) . and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc (http://salesforce.com/) . and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc (http://salesforce.com/) . or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.