Production Services Lead

Production Services Lead

Bank of America | Chandler, AZ, 85286, US
Salary Range:$92,000 – $122,000 Salary range estimated by Zippia

Posted 12 days ago

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Description

Production Services Lead

Charlotte, North Carolina;Chandler, Arizona

**Job Description:**

The Production Services Specialist will provide incident and problem management services, data analysis, as well as communications for all high priority production impacting issues. This individual is accountable for overall stability of the applications for the LOB supported. Manages triage events for all severities, drive to restoral and perform root cause identification. Create, update, completes incident tickets for all production events. Identify improvement opportunities, and ensure corrective actions are documented and completed.

**Responsibilities:**

+ Triage incidents of all priorities and Serve as a Subject Matter Expert to provide technical direction for problems, issues resolution

+ Able to work on multiple projects/tasks concurrently and work a flexible schedule when needed

+ Ensure Systems and applications meet/exceed performance, fault tolerance and availability metrics.

+ Assess and suggest process improvements, enhancements, and performance improvements

+ Support with proactive monitoring and configurations management tasks during applications Release & Deployment

+ Analyze Data and identify anomalies in the data for correction.

+ Able to identify risk and issues and recommend appropriate mitigation plans Oversee and maintain documentation of the issues and knowledge of production applications, systems, and processes.

**Required Skills:**

+ RDBMS & SQL Knowledge using IBM/DB2, Oracle, MEMSQL

+ Java/J2EE, or MuleSoft API Tools service-oriented architecture (SOA) and enterprise application integration (EAI)

+ APM Tools - Splunk, AppDynamics, Dynatrace

+ Basic Unix commands

+ API knowledge using Java Webservices (SOAP/REST)

+ Python or Shell Scripting

+ Application development and lifecycle management

**Desired Skills:**

+ IBM WebSphere

+ Understanding of IBM/MQ Messaging and JMS

+ Understanding of Data Center & Application Infrastructure

+ Jira and Agile methodology

+ Data Analysis using Excel and programming Excel Macros

**Technology Infrastructure Organization:**

+ Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions

+ Excels in working among diverse viewpoints to determine the best path forward

+ Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner

+ Commitment to challenging the status quo and promoting positive change

+ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

+ Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world

+ Deal with changing priorities, manage competing priorities and work independently with minimal oversight.

Senior role that provides front-line support to end users responding to issues related to Incidents and Problem Management Governance for multiple applications, with the primary focus on triage leadership of all business impacting incidents. Responsibilities include understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the customer/client/associate experience and owns restoring complex/major production incidents under tight Service Level Agreements and pursue root cause and problem resolution follow-up.

**Job Band:**

H5

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

**Weekly Schedule:**

**Referral Bonus Amount:**

0

**Job Description:**

The Production Services Specialist will provide incident and problem management services, data analysis, as well as communications for all high priority production impacting issues. This individual is accountable for overall stability of the applications for the LOB supported. Manages triage events for all severities, drive to restoral and perform root cause identification. Create, update, completes incident tickets for all production events. Identify improvement opportunities, and ensure corrective actions are documented and completed.

**Responsibilities:**

+ Triage incidents of all priorities and Serve as a Subject Matter Expert to provide technical direction for problems, issues resolution

+ Able to work on multiple projects/tasks concurrently and work a flexible schedule when needed

+ Ensure Systems and applications meet/exceed performance, fault tolerance and availability metrics.

+ Assess and suggest process improvements, enhancements, and performance improvements

+ Support with proactive monitoring and configurations management tasks during applications Release & Deployment

+ Analyze Data and identify anomalies in the data for correction.

+ Able to identify risk and issues and recommend appropriate mitigation plans Oversee and maintain documentation of the issues and knowledge of production applications, systems, and processes.

**Required Skills:**

+ RDBMS & SQL Knowledge using IBM/DB2, Oracle, MEMSQL

+ Java/J2EE, or MuleSoft API Tools service-oriented architecture (SOA) and enterprise application integration (EAI)

+ APM Tools - Splunk, AppDynamics, Dynatrace

+ Basic Unix commands

+ API knowledge using Java Webservices (SOAP/REST)

+ Python or Shell Scripting

+ Application development and lifecycle management

**Desired Skills:**

+ IBM WebSphere

+ Understanding of IBM/MQ Messaging and JMS

+ Understanding of Data Center & Application Infrastructure

+ Jira and Agile methodology

+ Data Analysis using Excel and programming Excel Macros

**Technology Infrastructure Organization:**

+ Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions

+ Excels in working among diverse viewpoints to determine the best path forward

+ Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner

+ Commitment to challenging the status quo and promoting positive change

+ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

+ Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world

+ Deal with changing priorities, manage competing priorities and work independently with minimal oversight.

Senior role that provides front-line support to end users responding to issues related to Incidents and Problem Management Governance for multiple applications, with the primary focus on triage leadership of all business impacting incidents. Responsibilities include understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the customer/client/associate experience and owns restoring complex/major production incidents under tight Service Level Agreements and pursue root cause and problem resolution follow-up.

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Learn more about this role

Full time

JR-22101973

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Taimour Khan

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America's Drug-free workplace and alcohol policy, CLICK HERE .