Manager, P&D

Manager, P&D

Educational Testing Service | Ewing, NJ, 08560, US
Salary Range:$90,000 – $132,000 Salary range estimated by Zippia

Posted 6 days ago

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Job Description:

Position Summary

The Manager, P&D role provides tactical operational leadership, guidance and subject matter expertise to assigned areas of P&D. This role is deeply involved in the daily operations and problem- solving activities of the team and requires an individual committed to successful and timely delivery across the organization. The Manager role acts as the main point of contact for day-to-day activities, communicating effectively with their manager, clients and across ETS to act as a strong advocate and steward for their assigned area of responsibility. This role calls for a data-driven and analytical leader familiar with diverse business functions and principles and a focus on enhancing processes that lead to a data-driven Operations Division based on advanced analytics, automation and artificial intelligence.

The Manager, P&D is accountable for the success of an assigned functional area within the Production and Delivery Division. This role provides input to the leadership team responsible for developing strategic plans and has responsibility for executing these plans. The Manager manages activities for the assigned programs including: planning, coordinating staff training, managing performance to meet service level agreements, staffing decisions, and assessing performance. In addition, this role has substantial input into the budgeting process and is accountable to deliver services within the established budgets.

Experience and Skills


Strategy Focus

* Provide input to the leadership team responsible for developing strategic plans
* Execute strategic plans to meet goals and objectives.
* Provide input into the development of budget(s) and manage expenses within program budgets.

Results Orientation

* Responsible for the performance of operational processes, implementing process improvements and year-on-year efficiency, managing key performance indicators (KPI) metrics, and tracking and actively seeking to reduce the costs
* Consistently deliver on commitments in a timely and accurate manner while meeting all SLAs
* Evaluate operational performance by gathering, analyzing and interpreting data to drive continuous improvement and achieve successful results.
* Understand inputs and outputs of the processes that impact their assigned functional area and how decisions and actions impact operations and the larger ETS organization
* Track, monitor, and manage adherence to contractual performance standards and customer service level agreements
* Identify opportunities for process enhancements that improve efficiency, reduce expense, improves quality, and mitigate risk. Implement prioritized enhancements and measure success.

Staff Management and Collaboration

* Organize and direct departmental staff to meet goals. Responsibilities include recruiting, managing and developing staff.
* Build and sustain collaborative and effective relationships within Operations, across the organization and with external clients if applicable
* Update job knowledge and develop new skills through corporate training, educational opportunities and outside resources (publications, professional organizations, industry trade shows, etc.)
* Adhere to ethical standards and comply with the laws and regulations applicable to the job function



COVID-19 Requirements

ETS requires all new hires to either certify that they have been fully vaccinated or request and obtain an exemption due to medical or religious reasons by their start date.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.