Assistant Manager of Retail, Cafe and Visitor Experience

Assistant Manager of Retail, Cafe and Visitor Experience

Virginia Commonwealth University | Richmond, VA, 23234, US
Salary Range:$30,000 – $34,000 Salary range estimated by Zippia

Posted 15 days ago

Apply Now


The Institute for Contemporary Art is seeking a part-time Assistant Manager of Retail, Cafe, and Visitor Experience, a key member of the ICA's retail team, who supports the Manager of Retail, Café, and Visitor Experience in the daily operations of the ICA Shop + Café.

In this position, you will assist in the coordination, training, and management of retail staff, and helping ensure a safe, high-quality retail, experience for visitors. The ICA's retail program is a synthesis of carefully curated food, beverages, artist books and editions, storytelling, and intimate programming, and is firmly rooted in our commitment to create sustainable operations that support welcoming, inclusive, and curious art and artist-focused opportunities. The cafe is launching with a goal towards zero waste, is committed to working with local food and beverage suppliers, and will encourage visitors to enjoy a "to stay" dining experience by not offering any "to-go" containers.

The Assistant Manager of Retail, Café, and Visitor Experience works with their supervisor to guide visitors in making connections between the ICA's retail program and the work we do across the institution. A welcoming and knowledgeable staff is key to the visitor experience at the ICA, and in this position, you will help ensure that employees conduct retail operations with the ICA's ethos of hospitality and openness.

The position reports to the Manager of Retail, Café, and Visitor Experience, assists in the management of a team of hourly and student Visitor Experience Associates, collaborates with colleagues across the ICA, and acts as a liaison and ambassador for the ICA to the communities it serves.

Candidates for this position should have:

* Minimum of 3 years of customer service experience in a cafe, restaurant and/or hospitality role in a retail environment with a track record of providing excellent food and/or retail service
* Excellent communication skills, including strong relationship skills and ability to engage with and work with a diverse group of people across a wide range of experiences
* Ability to work in a fast paced environment and embrace uncertainty
* Demonstrated ability to maintain composure under pressure
* Experience with retail point of sales systems
* Experience with inventory management
* Ability to work a flexible schedule including days, nights, and weekends
* Ability to walk or stand for long periods of time

Qualifications that are preferred, but not required:

* Experience in a guest facing role in a restaurant
* Knowledge and/or enthusiasm for how coffee is grown, sourced, roasted, prepared, and served
* Knowledge and/or enthusiasm for how food is grown, sourced, prepared, and served
* Passion and curiosity for food and the hospitality business
* Able to provide constructive feedback to manager about staff and daily service
* ServSafe Manager or equivalent ANSI Certification
* Experience complying to Virginia Food Laws
* Experience with processes and principles of ecommerce
* Knowledge of/engagement with contemporary art and culture

Salary Range: $21-25/hr

Position Details:

Employment Type: H1 - Hourly

FTE: .50

Exemption Status: Non-Exempt

Contact Information:

Contact Name: Mai Warshafsky

Contact Email: