DME Customer Service Representative (Remote) (Hourly)

DME Customer Service Representative (Remote) (Hourly)

ResMed | Mount Pleasant, WI, 53126, US
Salary Range:$32,000 – $39,000 Salary range estimated by Zippia

Posted 18 days ago

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Description

You could say Brightree by ResMed is a technology company. And that's true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over fifteen years, organizations big and small have put their trust in us-for our wide-ranging solutions, our leadership, and our unmatched customer service. Going to work each day and creating new ways to positively impact our customers' businesses and the lives of patients is just what we do. Because Brightree is, after all, about people.

To learn more about Brightree technology and solutions watch this short video by our CEO: https://www.brightree.com/whychoosebrightree

The primary role of The Support Team at RCM is to manage the email communications between RCM Customers and the RCM Operations Teams. This team is a liaison for our customers and

helps provide guidance and solutions to the Customer and Operations teams through trending and analysis of reports and feedback from all teams.

Let's talk about Responsibilities

* Manages all email communication and Sales Force cases created by customer and

RCM Operations teams regarding assigned customer base.


* Uses Knowledge and Understanding to send cases to the appropriate RCM

teams for resolution


* Reviews Trending of Cases for areas of improvement


* Keeps Customer Success Manager Apprised of Escalated issues received in cases from RCM Operations teams and Customers.


* Assist Customers and RCM Operations with End of Month Processes to ensure timely

closure of customer GL Periods


* Collaborates with worldwide resources to ensure effective knowledge, information

sharing, and quick resolution of service performance issues.


* Collaborates with all departments on any process gaps and initiates discussions for

resolution.


* Creates/Analyzes reports to analyze trends.



Let's talk about Qualifications and Experience

Required:

* Passionate about customer service, with strong problem-solving skills focused on identifying and putting in place solutions for customers
* Computer literate and proficient in using MS office programs
* Must have excellent attention to detail and an understanding of how to investigate and troubleshoot issues and find workarounds.
* An effective communicator with strong oral, written, and persuasive skills and the capability to deal with people at all levels in the organization.
* Self-starter, results-driven, highly motivated, high energy.
* Brightree Software and/or DME Billing Experience

Preferred:

* Salesforce
* Microsoft Teams/Excel/Outlook
* SharePoint
* Minimum of 2 years of related experience.
* Applies acquired expertise and exercises judgment to analyze and solve problems without clear precedent.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!