Production Service Specialist II

Production Service Specialist II

Bank of America Corporation | Atlanta, GA, 30301, US
Salary Range:$35,000 – $53,000 Salary range estimated by Zippia

Posted 19 days ago

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Job Description:

Senior role that provides front-line support to end users responding to issues related to Incidents and Problem Management Governance for multiple applications, with the primary focus on triage leadership of all business impacting incidents. Responsibilities include understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the customer/client/associate experience and owns restoring complex/major production incidents under tight Service Level Agreements and pursue root cause and problem resolution follow-up.

Position Summary

* This position will be part of Payments L3 production services team. Payment's area is a very critical tier0 application in the Bank. Payment's space has Zelle, Billpay and Digital wallets applications providing cross channel functionalities across the bank. It provides payments for consumers (Online, Mobile, Contact/Financial Center and IVR), Small Business in Online/Mobile, and CashPro.
* This role will require to lead the production issues relating to Payment's area reported by Contact center, financial center, Online Banking & Mobile LOB.
* Triaging application, network, proxy, database, vendor and server related issues with various teams.

Required Skills

* 2-4 years of experience in Java knowledge, Struts, Spring, Hibernate, Webservices.
* 2+ years of experience in Web technologies (HTML, CSS, JavaScript, XML).
* 2+ years of experience in Oracle, PLSQL.
* 1+ years of experience in Splunk, Dynatrace, and Remedy.
* Lead triage analysis with end-users including complex network environments and multiple application tiers.
* Perform root cause analysis for recurring problems so they can be permanently remediated.
* Strong verbal and written communication skills to drive issue resolution on active triage calls.
* 2-4 years of production support experience.

Desired Skills

* Bachelor's degree in Computer Science or Equivalent work experience.
* Knowledge of Online Banking, Mobile and Authentication environment.
* Familiarity with High performance DB's.
* Knowledge of high-end transactions.


1st shift (United States of America)

Hours Per Week: