Service Desk Support Specialist

Service Desk Support Specialist

Sentar Inc | Scott Air Force Base, IL, US
Salary Range:$53,000 – $72,000 Salary range estimated by Zippia

Posted 11 days ago

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Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems engineering. We invite you to join the small business team where you can build, innovate, and secure your career.

Sentar is seeking a Service Desk Support Specialist at Scott AFB in IL!

Role Description:

The Associate Service Desk Support Specialist provides second-tier support to end-users for PC, server, mainframe applications, and hardware. The selected candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Providing lifecycle incident ticket management to include:

* Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems, and USTRANSCOM supported C4 systems
* These systems include but are not limited to e-mail services, telephone services (VoIP/VoSIP),, Task Management Tool (TMT), Electronic Information Management (EIM), SharePoint, TRANSCOM Regulating and Command & Control Evacuation System (TRAC2ES), TransViz, JFAST, AMHS and GCCS-J, and Integrated Data Environment Global Transportation Network Convergence (IGC) Collect and enter service desk information (e.g., event, incident, request fulfillment) into the USTRANSCOM designated service management systems
* Provide C4, and business system account management and access management to include creation of accounts, issuance of passwords and resetting locked user accounts within one (1) business day after receipt of request
* Provide access control to systems IAW published security policy.
* Interface with the DECC Operations Support Team (OST), provider Service Desks, Air Force Enterprise Service Desk, IT Operations Management, and other organizations as required to coordinate resolution of issues reported to the USTRANSCOM Service Desk.
* Recommend systems modifications to reduce user problems


Clearance: Secret

Experience: 3 years of related experience

Certification: IAT II

The selected candidate must have:

* The ability to support the Service Desk 24/7 schedule
* The ability to support afterhours and weekend service-desk support
* The Associate Help Desk Specialist will be expected to maintain currency and highest level of technical skill in field of expertise
* Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday.
* Being prompt is important to provide continuous and on-going service to customers.
* Attendance is important to maintain continuity of service.
* Work outside of normal duty hours may be required with as little as one hour advance notice.
* Overtime is infrequent, but important when required (1%).
* Must be able to support 24-hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification.

Benefits at Sentar:

In addition to a great culture, Sentar offers a comprehensive benefits package to support employees and their families! Group Term Life, Short-Term and Long-Term Disability is provided by Sentar to all qualifying employees. As well as voluntary Medical, Vision, Dental, Life, Critical Illness, Accident, insurance options are provided through our trusted carriers. We provide several options for our employees to choose from; including two different medical plans (Standard PPO/OAP or HDHP) and two different dental plans (Base PPO or Buy-Up PPO). Sentar is also happy to offer a healthy match of employee contributions through our 401(k) plan. Is time-off your thing? Sentar offers a PTO plan that graduates quickly with years of service. Here at Sentar, we know the importance of our employee's mental health and we value their wellbeing, which is why we created our Building a Better YOU program. This program offers educational resources, community building activities, and Journey LIVE, which is a leading preventative mental health service provided through Sentar that gives our employees access to live and on-demand mental health and wellness content. Doing good makes you feel good, which is exactly why we launched our Senter Serves committee! Sentar Serves aims to give back to our community by donating our time and resources to those who need it most. Another way we invest in our people is by offering a robust professional development and education assistance plan to help our employees reach their professional goals. Reach out to your recruiter to learn more!

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