Transportation Support Specialist

Transportation Support Specialist

State of Idaho | Boise, ID, 83701, US
Salary Range:$30,000 – $35,000 Salary range estimated by Zippia

Posted 12 days ago

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Transportation Support Specialist

Public Safety - Transportation

Professional Development! Tuition Benefits! Paid time off! Our Total Rewards benefits package is comprehensive and competitive! Do you want to be proud of where you work? Do you want to finish your degree? Does gaining career experience to take your resume to the next level sound appealing? If so, bring your experience to our team! Our Transit Center team is professional, experienced, and results-focused. The work our Technical Records Specialist completes is impactful and integral to the success of each student at our university. Be part of something larger than yourself while creating an environment that allows our students to focus on their success! What impact will you make? 

Boise State University's Department of Public Safety is responsible for more than "people safety."  In addition to university Security, our team includes the university's Emergency Management Department, Transportation (Shuttle buses and the Cycle Learning Center) and Parking, and Integrated Security Technology. Department of Public Safety employees are responsible for the safety of everyone on campus through a variety of programs.  We believe in supporting our team members in all roles of their life.  We offer flexible scheduling, competitive pay rates, meaningful and impactful work, and healthy teams.  Public Safety will encourage you to take time doing what is most important to you, whether that is spending time with family, traveling, or increasing your education.  We want the best employees.  If you are a high performer who's gotten lost at other organizations who just don't seem to get it, come meet us.  We are different and always seeking ways to improve.  Apply and let us prove it!

* Process records and ensure accuracy within complex integrated Oracle databases (such as NuPark, T2, ParkMobile, Digital Iris, PeopleSoft, Idaho DMV, Event Calendars).
* Research errors throughout the record system/database, troubleshoot issues, determine and implement corrective actions and follow up as needed.
* Data entry and manipulation requires accuracy and confidentiality to protect the integrity of the data and secure sensitive information.
* Determine acceptability or conformance to eligibility requirements according to rules, regulations, statutes, and program policies and procedures.
* Collect payments for parking violations, events, and permits.
* Make accurate changes and reconcile cash registers daily. Payment forms include checks, credit cards, cash, and interdepartmental each requiring unique processing requirements and controls.
* Provide exceptional customer service to University patrons and in some cases interact with

dissatisfied and emotional customers. This requires a high degree of professionalism, active

listening, and creative problem-solving and compassion. It also often requires explaining

complex rules and regulations to people of vastly different cultures, backgrounds and

* Provide public service by explaining parking policies and answering questions for students,

staff and public, provide general campus and directional information, and alternative parking

options, and handle upset customers and resolve initial complaints.
* Verify parking permits, ownership, and registration of vehicles, operate two-way portable radio, and check tow and lost/stolen permit lists.
* Close or open facilities including but not limited to: locking the doors, ensuring that all safes are locked/unlocked, monitors are off/on, and lighting is off/on before making sure doors are open or shut and locked.


* monitoring a records system to identify and correct errors; 
* researching a variety of sources to resolve problems; 
* interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments; 
* entering and retrieving data using a computerized records system.

Preferred Qualifications


* Minimum of a high school diploma or equivalent required.
* One year using a point of sale system and handling and balancing financial transactions.
* A minimum of one year working in the capacity of a collections agent to collect past due or unpaid debt.
* Experience monitoring a records system to identify and correct errors.
* Experience working in a college or university setting.
* Experience working with a diverse customer base while delivering exceptional customer service.

Knowledge, Skills, and Abilities

* Knowledge of: supervisory practices; financial record keeping; bookkeeping practices; payroll methods. 
* Experience: using spreadsheet software; storing, retrieving, and compiling information in a report format using database software; reviewing high school or college transcripts; using word processing software to create and modify documents; transcribing tapes into written format, OR, willing to learn this skill; working with sensitive or restricted data; using MS Excel and MS Access software; monitoring or tracking grants or contracts.

APPLICATION INSTRUCTIONS: To be considered for the position, please submit the following material:

* Resume with employment history (including dates of employment)       
* Cover Letter indicating your interest and qualifications for the position
* 3 Professional References

Pay and Benefits

The salary is $16 an hour. The selected candidate will be eligible for a $500 recruitment bonus after the successful completion of 6 months of service. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at


Please contact Boise State Human Resources by phone at (208) 426-1616 or email at


AA/EEO Statement - Boise State University is an affirmative action, equal opportunity employer. Boise State University is building a culturally diverse faculty and staff and strongly encourages applications from women, minorities, individuals with disabilities and covered veterans. As a federal contractor, the University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. View Boise State's complete pay transparency policy statement.  If you require an accommodation to complete this application, please contact Human Resources at 208-426-1616.


Background Investigations - Any offer of employment at Boise State University will be contingent upon the successful completion of a criminal background investigation and may require a credit and/or motor vehicle background investigation depending on the position. Click here to view the University's full background investigations policy.


Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report - The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) requires all colleges and universities that participate in federal financial aid programs to keep and disclose information about crime on and near their campuses to all job applicants. Click here to read the Boise State University Safety Report.

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email

Preference may be given to veterans who qualify under state and federal laws and regulations.


2225 W. University Dr.

Capitol Village #3

Boise, ID 83725-1265


Thank you for your interest in working at Boise State University!