Lobby Concierge

Lobby Concierge

Loews Hotels | Coronado, CA, 92118, US
Salary Range:$37,000 – $56,000 Salary range estimated by Zippia

Posted 7 days ago

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Description

Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape.

Job Specific

* Greets guests in a warm, friendly, and professional manner
* Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
* Familiar with local dining, shopping, and entertainment offerings
* Is completely conversant in all information in the Concierge Fact Book
* Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information
* Becomes familiar with guest names and acknowledges them by name
* Serves each guest on a one-to-one basis with utmost courtesy
* Personalizes all services and anticipates guest requests whenever possible
* Makes dining, theater, tour, travel, and other arrangements for hotel guests
* Assists guests with transportation needs
* Arranges childcare
* Presents guest orientation sessions for new arrivals
* Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
* Works closely with in-house vendors to satisfy guest entertainment needs
* Constantly displays outstanding communication and guest relations skills
* Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors - both in face to face discussions and over the telephone
* Answers telephone in accordance with Loews Hotels standards
* Takes a proactive role in providing assistance in the hotel lobby
* Provides tours of the hotel, displaying extensive familiarity with its history and interior décor
* Maintains inventory of local maps and brochures
* Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events
* Retrieves guest messages from computer
* Sets up and disassembles the morning and evening concierge service
* Conducts Random Guest Survey Calls in accordance with hotel policy
* Other duties as assigned

General

* Promotes and applies teamwork skills at all times
* Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
* Is polite, friendly, and helpful to guests, management and fellow employees
* Executes emergency procedures in accordance with hotel standards
* Complies with required safety regulations and procedures
* Attends appropriate hotel meetings and training sessions
* Maintains cleanliness and excellent condition of equipment and work area
* Complies with hotel standards, policies and rules
* Recycles whenever possible
* Remains current with hotel information and changes
* Complies with hotel uniform and grooming standards