Revenue Operations - Technical Records Specialist 1

Revenue Operations - Technical Records Specialist 1

State of Idaho | Boise, ID, 83701, US
Salary Range:$30,000 – $38,000 Salary range estimated by Zippia

Posted 17 days ago

Apply Now


The Idaho State Tax Commission's Revenue Operations division has multiple Technical Records Specialist 1 (TRS1) openings in the Initial Data Operations and Registration and Processing units.

The qualified candidates will work within an engaging office environment performing a variety of tasks requiring entering and retrieving data using a computerized records system. Qualified candidates will be processing returns and items related to a variety of tax types including phone, email, and letter correspondence with taxpayers and their representatives. Candidates must be able to follow verbal and written procedures ensuring accuracy and compliance with rules, regulations, and/or policies.

For Initial Data Operation selections, candidates must be available to begin work at 6:45 AM for the mail delivery. For other units, the selected candidate must be available to work an 8-hour shift between the hours of 7:00 AM and 5:00 PM.

Hiring managers are continuously considering applications for these positions. This job announcement will be closed if positions are filled prior to the closing date. We encourage applicants to apply at the earliest to interview and learn more about the Idaho State Tax Commission. 

This announcement may also be used to fill other Technical Records Specialist 1 vacancies.


What's in it for you?

* Comprehensive benefits including medical, vision, and dental insurance
* PERSI defined benefit retirement plan
* Paid sick and vacation leaves start accruing your first day
* 11 paid holidays per year
* Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
* Permanent, full-time classified employment status after successful completion of an entrance probation
* Working in an office environment with other talented and highly motivated individuals
* Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise

Why join our team?

* OUR VISION: Great people. Helping you. Serving Idaho.
* OUR MISSION: Voluntary tax compliance through innovative customer service, courteous professional conduct, effective education, and fair administration.
* OUR VALUES: Fairness, Accountability, Integrity, Respect

Apply today!

Principal Responsibilities:  

* Gather information, make decisions, resolve problems, and respond to inquiries
* Utilize independent judgment and discretion as to the methods, policies, and procedures used to complete assignments
* Conduct involved searches, which may require accessing and selecting multiple information sources or contact with taxpayers, vendors, or outside sources to obtain information
* Review, evaluate, correct, and process records, payments, and/or documents
* Interpret or determine compliance with tax rules, regulations, statutes, and/or program policies and procedures
* Interpret, explain requirements, processes, and procedures to others, internal and external
* Access, maintain, and update manual and/or computerized records systems and develop reports
* May make and receive phone calls to and from taxpayers and preparers 


* Monitoring a records system to identify and correct errors
* Researching a variety of sources to resolve problems
* Interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments
* Entering and retrieving data using a computerized records system

Our background check includes a background questionnaire, FBI nation-wide, fingerprint based criminal history check, verification of tax compliance, and receipt of positive references.   

If you have applied under any other previous announcement and wish to be considered for this position with the Tax Commission, you must re-apply under this announcement. All qualified individuals are encouraged to apply.

There is an exam to determine your eligibility. Enter your responses to the questions in the space provided in the examination. You must have the minimum level of experience or education described for each question addressing a minimum requirement to qualify for this position.  


 The Idaho State Tax Commission is an Equal Opportunity Employer


Hiring is done without regard to race, color, religion, national origin, sex, age or disability. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources at (208) 334-2263.Preference may be given to veterans who qualify under state and federal laws and regulations.