Enterprise solutions Analyst

Enterprise solutions Analyst

Center for Health Care Services | San Antonio, TX, 78245, US
Salary Range:$80,000 – $109,000 Salary range estimated by Zippia

Posted 13 days ago

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Description

GENERAL SUMMARY

As an Enterprise Solution Super User, you will use, customize and administer CHCS's enterprise solutions. You will work closely with Information Technology team as well as the operations leadership teams to perform customizations, resolve user issues and define processes. You must be enthusiastic about customer service and a passion for improving the employee experience. You will collaborate with team members across Finance, Operations, Training, People and Culture and other departments to deliver and improve solutions. The ideal candidate will conceptualize business needs and be able to formulate, develop, and implement solutions from both the technical and business points of view.

ESSENTIAL DUTIES & RESPONSIBILITIES

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

* Acts as the lead & Subject Matter Experts for enterprise solutions support, administration and improvements - across all functional and technical areas.
* Analyzes, develops, and reviews business requirements, functional specifications, and test cases for all improvements.
* Application management/support, configuration changes to fields, workflows, roles/permissions, page layouts, custom objects, custom record types, reports and dashboards.
* Audit processes and associated interfaces between modules within HRIS platforms
* Coordinates with Manager of Enterprise Solutions on issues that cannot be resolved internally and require vendor escalation.
* Creates comprehensive technical requirements documentation and provide training to stakeholders.
* Effectively collaborates with cross-functional teams to identify opportunities for process improvement and simplification.
* Ensures system compliance with Company policies, procedures and protocols for system standards, customizations and changes.
* Evaluates business requirements, translate into functional and system requirements that meet those needs.
* Fully documents existing and new customizations and workflows
* Leverages and customizes out-of-the-box enterprise solutions.
* Maintains proper system access for all users and roles.
* Provides complex problem-solving expertise for user interface issues, technical support and training as needed.
* Provides support by developing business solutions, administering software programs, analyzing requirements, developing and maintaining reporting needs and managing system enhancements.
* Work with the Super User team to support testing activities.
* Performs other duties as assigned.

MINIMUM ENTRANCE QUALIFICATIONS

Education and Experience

* Bachelor's Degree or 5 to 7 years relevant experience in a healthcare IT setting.
* 7 years related experience in medical, clinical, health data, data analytics, Informatics may be considered as an appropriate substitute for education.
* One (1) to Three (3) years of documented experience in maintaining and supporting Enterprise Solutions, i.e., HRIS, Risk Management (Patient Safety), EHR
* Project management, system implementation and system integration experience a plus
* Experienced using forms, fields, custom records and workflows to manage unique business process requirements
* Superb communication, documentation, training and leadership skills

Licenses or Certifications

* None

Other Requirements

* Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business
* Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies
* Must be able to meet the physical requirements to complete SAMA and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.

COVID-19 Mandate Requirements

Unvaccinated Staff options:

a. Get Vaccinated per the CMS Mandate.

b. Have a medical/religious exemption. Unvaccinated staff will need to test once a week at the employees own time/expense and must wear enhanced PPE to include an N95 face mask and a face shield.

c. Consumer facing staff DO NOT have the option to be unvaccinated without an exemption.

d. If the position is not consumer facing, staff members may continue to be unvaccinated, without an exemption and test once a week at the employee's own time/expense and must wear enhanced PPE to include an N95 face mask and a face shield.

Vaccinated Staff options:

a. For employees who are vaccinated and consumer facing, we are continuing to require wearing an N95 mask.

b. For all other vaccinated employees, we are requiring a cloth, surgical or N95 mask be worn in all shared spaces.

c. Vaccinated employees may only go unmasked if in a single occupancy office.

PREFERRED QUALIFICATIONS

* Master's Degree in Information Systems or Business Administration
* PMP Certification, with an emphasis in Agile methodology
* Five (5) years or more maintaining and supporting one or more of the following: MyAvatar, Tyler Munis Self Service and Executime modules
* Experience in Crystal Reports, JIRA, MS Project

SUPERVISION

* None

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

* Application of software development life cycle processes
* Process improvement & methodologies
* Principles and practices of employee supervision
* Contracting principles, laws, and regulations
* Strategic planning
* Networking
* Regulatory guidelines and requirements
* Applicable software applications
* Modern office procedures, methods and computer equipment

Skilled in:

* Critical and analytical thinking
* Problem solving
* Organization and time management
* Performing a variety of duties often changing from one task to another of a different nature
* Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios

Ability to:

* Accurately organize and maintain paper documents and electronic files
* Develop, collect, and distribute material
* Effectively communicate, both verbally and in writing
* Establish and maintain effective working relationships
* Maintain accurate and complete records
* Maintain the confidentiality of information and professional boundaries
* Manage external vendors
* Manage multiple, complex diverse projects and programs
* Meet schedules and deadlines of the work
* Present information in a clear and concise manner
* Understand and carry out oral and written directions
* Write and disseminate new policy

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Must be able to meet the physical requirements to complete SAMA and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
* Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), and using fingers, hands, feet, legs and torso in various care. The employee must be able to regularly lift and/or move up to 40 pounds and occasionally must lift and/or move up to 50 pounds.

Monday-Friday 8:30a-5:30p

Code : 6119-2

SALARY RANGE: $70,113.30-$105,177.90