Customer Success Manager

Customer Success Manager | Mumbai, MH, IN

Posted 24 days ago

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About the Role

TopHire ( is looking to hire Customer Success Managers. At TopHire, a Customer Success Manager is a client-facing role similar to a Recruitment Consultant.

Each Customer Success Manager at TopHire is assigned a basket of clients for which the Customer Success Manager must ensure are able to each achieve their tech and product hiring goals.

Customer Success Manager are expected to manage a team of Associate Account Managers who will report to them.

Onboard clients and ensure they understand how best to use the TopHire platform.
Understand client hiring requirements and suggest suitable candidates from the talent pool
Source candidates through a combination of channels such as TopHire’s internal candidate database, headhunting, referrals, social media etc.
Navigate the complete recruitment cycle for clients and maximize hires.
Manage the candidate status and communication in our applicant tracking system
Develop sustainable relationships by being a main point of contact between key clients and internal teams
Negotiate offers between candidates and clients to minimize dropouts
Manage a team of Associate Account Managers to achieve team and company-wide targets
Work with the Co-Founders directly to define an optimal hiring process for each client

Bachelor’s degree in any field
Great English communication both written and spoken
Experience with various sourcing strategies like headhunting, job posts, social media, referrals etc
Ability to pitch TopHire to potential candidates in an engaging and persuasive manner
The skill to shortlist candidates as per the desired requirements of the client
Conscientious. Always on top of your pipeline without a need for reminders or follow-ups
A desire to work in a rapidly scaling startup

About Us

TopHire ( is a recruitment marketplace that makes it fast and easy for top tech companies in India to hire the top 2% of engineers, product managers, data scientists, and designers. Each candidate approved onto TopHire is handpicked and vetted by our team ensuring our clients stop wasting time on unqualified candidates and only focus on the best.

TopHire is founded by Sameer Parwani, previously founder of CouponDunia, and Siddharth Gopi, ex-product manager at Crowdfire. 



Our clients include India’s best tech companies such as Amazon, Swiggy, Grab, Go-Jek, Flipkart, Dream11, Truecaller, Times Internet, Dunzo, PhonePe and many more.

Company Mission


Our mission is to enable Indian product companies to build great technology teams with ease. There's countless founders with great ideas. Ideas that could disrupt the way we live our lives - the way we wake up in the morning, the way we commute, the way we work, the way we play, the way we do everything we do. But far too many of these founders are prevented from realizing their vision because they aren't able to scale their technology teams. They aren't able to find enough of the right quality engineers in the right amount of time.


We’re changing that. We’re making sure that the most promising founders and the most promising product companies are able to build out world-class technology teams quickly and reach the heights that they deserve to reach.

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Location: Permanently Remote or work Post-Covid from Andheri West, Mumbai or Indiranagar, Bangalore