Customer Care Assistant Manager (Glenmarie)

Customer Care Assistant Manager (Glenmarie)

Rentokil Initial | Shah Alam, 10, MY

Posted 20 days ago

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Job Description

Rentokil Initial:

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.

We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

We are experts in the fields we operate in, investing in training, science, innovation and technology.

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

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Our family of businesses:

Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries.

Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers.

In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services.

Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific

Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth.

We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields.

Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity.

We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.

In this role you will be responsible for:

Support customer review for Small Account (SA) and Branch Large Account (LA) customers
Managing existing portfolio / Up selling / and Client retention
Conduct outbound call i.e., Renewal, Cycle call and attend to complaint calls
Manage the branch whole Customer Care Executive team
Coordinating with various internal department in ensuring proper execution and deliver outstanding customer service
Ensure all required reports are managed on-time and prepared accurately
Assist in credit control work including dispute visitation
Support Customer Care Executive for Site Survey and Corporate Presentation when the need arises.
Prepare Internal reports and attends management meeting from time to time.


The ideal candidate will possess:

Degree or Diploma holder in any field
Minimum 3 to 5 years of working experience in Customer Service and Supervisory Environment
Excellent communication skills, people skills and efficiency in paperwork
Proficient in Microsoft Office Applications (MS WORD, EXECEL and POWERPOINT)
Possess own transportation

Highly Desirable:

Excellent customer care, solutions & negotiation skills
Ability to drive team to achieve & exceed targets
Ability to think on your feet to coach team with customer focused solutions
Versatility to build rapport with people at all levels
Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia. Ability to converse in other local dialects will be an added advantage
Commercially focused and is alert of the changes and updates in market movement


Rewards and Benefits:

Attractive base salary and sales incentives
Sustainable Car Allowance and Fuel Card
Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
Out-patient & Specialist Coverage
Dental & Optical Coverage
Additional Retirement benefits
Staff Purchase Plans
Mobile Phone and Smart work gadgets/ tools

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.


Rentokil Initial, No. 3, Jalan U1/25A, Seksysn U1, Hicom Glenmarie Industrial Park, 40150 Shah Alam