Customer Experience Specialist (Non Voice)

Customer Experience Specialist (Non Voice)


Posted a month ago

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Customer Experience Specialist (Non Voice)
Customer Experience Specialist (Non Voice)
Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
Identifies and escalates difficult and complex issues to senior team members
Maintains a positive, empathetic and professional attitude towards customer
Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
Liaises with external vendors and service operators to fulfill booking changes
Keeps updated with company procedures and processes
Shares customer feedback with relevant departments for further improvements
What You'll Need:
SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above
Fresh graduates are encouraged to apply
Proficient in English (both verbal and written).
Previous experience in customer service is an added advantage
Able to work shifts (including weekends, public holidays, overnight)
Possess a problem-solving mindset to proactively find solutions for customer needs
Strong written and verbal communication skills to communicate clearly and effectively with our customers
Good team player to work collaboratively in a team environment
Keen attention to detail in completing tasks accurately and thoroughly
Additional Information

Junior Executive


Higher Secondary/STPM/'A' Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

EnSoft was incorporated mainly to concentrate on Software Application Support Services, Network / Data Center Maintenance and Monitoring, Systems Support Services (on-site), IT Consulting .

We provide an array of services.
Web Design & Development
Software Application Support
On-site System Support
IT Consultancy
Network/Data Center Management
Staff Augmentation
Audio/Video Conferencing Solutions
Mission: To provide highly efficient and most economic IT Solutions with 100% transparency and credibility, yet at a faster pace.
Vision: To make our customers happily satisfy their actual needs and to realize the value of the money that we are being paid for.

Additional Company Information

Registration No.


Company Size

201 - 500 Employees

Average Processing Time

26 days

Call Center/IT-Enabled Services/BPO

Benefits & Others

Miscellaneous allowance, Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts)